Job Summary: As a Support Assistant at BHub - Agrocontar, you will implement, test, and maintain technology tools while delivering support to promote user adoption and process simplification. Key Highlights: 1. Providing Level 1 and Level 2 support to platform users. 2. Assisting in error investigation and testing of new features. 3. Contributing suggestions for improving customer service processes. **About the Opportunity:** As a Support Assistant at **BHub \- Agrocontar**, you are expected to be responsible for implementing, testing, and maintaining technology and innovation tools, as well as delivering support that promotes user adoption, practicality, process simplification, and improved organizational outcomes. **Key Responsibilities:** * Provide Level 1 and Level 2 support to platform users; * Log, classify, and prioritize tickets according to SLA, severity, and departmental guidelines; * Ensure organized and complete documentation of information within tickets; * Assist in investigating errors and inconsistencies following team guidance; * Create and detail bug and improvement cards for the development team; * Support testing of new features and validation of fixes; * Assist in system configuration per instructions; * Support the creation and updating of manuals and support materials; * Contribute suggestions for improving customer service processes and system usage. **Requirements for the Position:** * Completed or currently pursuing a bachelor’s degree in Information Technology, Information Systems, or related fields. * Knowledge required: + Basic IT concepts; + Prior experience in technical support, system support, or customer service; + Familiarity with logic, databases, or programming languages is desirable; Basic knowledge of software quality and testing is desirable; + * Availability to work in a hybrid model in **Goiânia/GO.** **Some of Our Benefits:** * Corporate Education; * Mental and Physical Health Programs; * Partnerships with educational institutions and language schools; * Health and Dental Insurance; * Transportation Allowance; * Benefit Card; * Fuel Allowance; * Wellhub; * Extended Maternity and Paternity Leave; * Afternoon Snack; * Dining Area; * Group Life Insurance. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Want to learn more about Bhub \- Agrocontar?** We are an operational processing company that combines **technology and specialists** to handle the accounting, financial, and administrative functions of businesses. Thus, entrepreneurs and accounting professionals simplify their operations, reduce bureaucracy, and gain more time to focus on what truly matters. Our technology and expertise optimize processes, making accounting and financial management more efficient and strategic. We connect accountants to the future of accounting by offering technological solutions that enhance their advisory value and accelerate their clients’ growth! **Diversity \& Inclusion:** We aim to foster an environment where our people are diverse and feel motivated and happy. It’s also important to share our vision, have passion for learning and growth (with us), enjoy helping others, and strive for excellence and innovation in service delivery. **Culture and Development:** At BHub \- Agrocontar, we believe in genuine autonomy, direct communication, and an environment where everyone can contribute. No endless layers or rigid processes — we prefer simplicity, speed, and transparency. Our way of working is collaborative, open to feedback, and offers ample space to experiment, adjust, and learn along the way. We grow together, celebrate small wins, and maintain a light atmosphere where you can truly be yourself while creating real impact. **Interested?** Then join us in transforming the lives of over one million entrepreneurs! **\#VEMSERBHUBAGROCONTAR** **Data Protection Policy:** The data you provide in the recruitment form is confidential and stored in a secure environment; we adopt appropriate technical and administrative measures to protect your data. To exercise your rights regarding your personal data — such as access, confirmation of processing, correction, anonymization, blocking or deletion, and other rights with BHub \- Agrocontar — please contact us at meajuda@bhub.ai. To learn more about how we handle personal data at BHub, please review our Privacy Policy.