Relationship Consultant

Description

Job Summary: Responsible for providing technical or operational support and assistance to members, resolving inquiries, addressing issues, and offering guidance on products and services. Key Highlights: 1. Technical support and assistance to members 2. Proactive resolution of inquiries and issues 3. Guidance on products and services Responsible for delivering technical or operational support and assistance to the company's members, resolving inquiries, addressing problems, and providing guidance on available products and services. The professional must act proactively to ensure member satisfaction and maintain service quality. 1\. Assist members and customers via chat, email, and telephone, resolving inquiries regarding the SPC Brasil system, invoice descriptions, and other CDL services, and redirecting to responsible departments when necessary, on a daily basis; 2\. Send invoices and fiscal notes to members, generating them through the ERP SAF/Integrator and delivering via chat and email upon request; 3\. Qualify potential customers by receiving contact requests via telephone, WhatsApp, chat, and/or email, collecting requester information including name, phone number, and email address, and forwarding to the SDR team as needed; for customers already associated with a CNPJ, forward to internal relationship consultants/CS. 4\. Unlock member operators in case of password errors, receiving requests via chat, email, and telephone, accessing the SPC Brasil system daily; 5\. Forward the list of negative records report to members upon request; 6\. Inform members about the reason for error code 670 and request system reactivation from the registration department. 7\. Update the CRM by entering into the system the history of all interactions conducted with members on a daily basis; 8\. Update registration data for all members who contact us; 9\. At the end of each interaction, inform members about CDL news, as well as courses, workshops, and various events.