IT Support Assistant - Level 1

Description

Job Summary: First-level support for resolving technical incidents, diagnosing hardware, software, and network failures, and assisting with corporate tool configuration. Key Highlights: 1. Initial fault diagnosis and technical support 2. Accurate demand triage and escalation of complex tickets 3. Application of standardized technical procedures **Job Description:** ---------------------- Provide first-level support for receiving, logging, and resolving technical incidents. The scope includes initial diagnosis of hardware, software, and network failures, as well as support for configuring corporate tools and user access. This role requires accurate demand triage, application of standardized technical procedures, and assertive escalation of complex tickets to subsequent levels. **Mandatory Requirements:** ------------------------------ Completed or currently pursuing a bachelor's degree; Relevant work experience; **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Salary:** ------------ $2,674\.05 **Benefits:** --------------- Partnerships with educational institutions Psychological support On-site meals Transportation allowance Health insurance Life insurance Semi-annual PPR (Profit-Sharing Plan) Dental plan Discounts on vehicle and product purchases **Work Location:** ---------------------- Saga Brasil \- Setor Bueno T7 **Working Hours:** ------------------------ Mon–Fri 08:00–18:00, Sat 08:00–12:00