Customer Support Analyst

Description

Job Summary: We are looking for ambitious and communicative individuals for Customer Support who will guide customers on the platform, assist in decision-making, and ensure the best possible experience. Key Highlights: 1. Opportunity to guide customers and assist in decision-making 2. Focus on helping people and growing quickly in an expanding market 3. Work with engagement and retention goals ABOUT THIS OPPORTUNITY We are seeking ambitious, communicative, and results-oriented individuals to join our **Customer Support** team. Here, you will not be just a customer service representative. You will be responsible for **guiding customers within the platform**, assisting in decision-making, and ensuring they have the best possible experience. If you enjoy conversing, helping people, and want to grow rapidly in an expanding market, this role is for you. KEY RESPONSIBILITIES * Provide customer support via WhatsApp, chat, and/or phone calls * Assist new users with registration and initial onboarding * Monitor active customers and increase engagement * Answer questions about the platform * Direct customers to operations, content, and strategic support * Work toward performance targets (engagement and retention) WHAT WE EXPECT FROM YOU * Strong communication skills (written and verbal) * Proactive mindset with solution-oriented focus * Comfort with technology * Eagerness to learn quickly * Organization and discipline * Desire for financial growth ADDITIONAL ASSETS (not mandatory) * Experience in customer service or sales * Basic knowledge of the financial market * Experience with WhatsApp/CRM COMPENSATION * Base salary * Performance bonus * Potential for rapid career advancement GROWTH OPPORTUNITIES Within this role, you may advance to: * Sales (closing deals) * Team management * Operations WORK FORMAT * On-site / Hybrid / Remote (adjusted according to your operation) PROFILE WE SEEK We are looking for individuals who: * Dislike staying idle * Enjoy conversing and solving problems * Want to earn more and grow quickly * Adapt well to a dynamic environment Compensation: R$2.000,00 - R$3.000,00 per month Benefits: * Profit-sharing * Transportation allowance Work Location: On-site