Level 2 Support Analyst (POS)

Description

Job Summary: Provide operational support, ensuring efficient resolution of requests and an excellent initial customer experience. Key Highlights: 1. Efficient resolution of operational requests 2. Excellent initial customer experience 3. Empathetic communication and proactive problem-solving **Job Mission** Support the operations team by ensuring efficient resolution of operational requests and delivering an excellent initial customer experience. **Responsibilities:** * Analyze and resolve issues related to point-of-sale (POS) systems, providing optimal guidance to customers; * Address usability and basic operation questions; * Accurately log tickets and interactions; * Update documentation and knowledge base; * Appropriately escalate complex issues to the development team. **Requirements:** * Prior experience in technical support; * Experience with ERP systems; * Technical knowledge of POS software and hardware; * Ability to operate and resolve basic system issues; * Empathetic and clear communication skills; * Organizational and time management skills; * Proactive approach to problem-solving. Compensation: **R$ 2\.293,19** (starting) **Work Schedule: 12x36** **Benefits:** * Meal Allowance – R$ 718.74; * Fuel Allowance – R$ 250.00; * Culture Allowance – R$ 50.00; * Gamification Program; * Bradesco Health Plan (nationwide, no co-payment); * Bradesco Dental Plan; * Life Insurance; * Career Development Program; * Birthday Week Day-Off; * Partnership with Psychology Network; * Partnership with IPOG. **Interested? Apply now and join our team!**