If you are fluent in English and Spanish and have advanced technology knowledge, then... We have an opportunity for a Trilingual Operations Coordinator position. **Responsibilities and duties** * Coordinate and provide feedback to the team; * Request and, if possible, provide training for the team; * Participate in client meetings and internal meetings with PMs and management to identify improvements; * Develop methods to improve processes; * Create monthly reports; * Monitor and achieve targets. * Perform other related job activities. **Requirements and qualifications** * Bachelor's degree completed in computer science or related field; * Advanced written and oral communication skills, clear, concise, and effective in all three languages (English, Spanish, Portuguese); * Advanced knowledge of Microsoft Office Suite; * Advanced networking knowledge: Understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, and firewalls; * Advanced operating systems knowledge: Familiarity with common operating systems such as Windows, Mac OS, and Linux; * Advanced cloud computing knowledge: Understanding of cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP); * Advanced knowledge of web technologies (JavaScript, HTML, CSS); * Advanced ITIL knowledge: Familiarity with ITIL best practices (Information Technology Infrastructure Library) and IT service management frameworks; **Behavioral skills:** * Excellent research and problem-solving (troubleshooting) skills; * Excellent interpersonal skills and teamwork; * Strong initiative, attention to detail, and logical reasoning; * Ability to multitask and sense of urgency. **Additional information** **Benefits:** Childcare allowance per child up to 5 years old; Exceptional Child Allowance - Up to 95% of the current minimum wage; Health and Dental Plan; Life Insurance; Transportation Voucher; Food and/or Meal Voucher; PPR - Profit Sharing Program; Benefit eligibility is subject to a set of requirements, which will be informed at the time of hiring.