Operations Coordinator

Description

Job Summary: An information security professional is essential for protecting systems, data, and operations, ensuring service continuity and reliability. Key Highlights: 1. Coordinate and support teams in resolving incidents 2. Promote a Customer Experience (CX) culture with a focus on quality 3. Manage operational, service, and satisfaction metrics **Our Values:** "Our business is parking, and the customer is at the center of everything. The Information Security professional is a key player in safeguarding our systems, data, and operations, ensuring service continuity and reliability. At our company, Respect is the starting point for building trustworthy relationships. With a united team, we place Customer Focus at the heart of every process, motivating us to pursue Excellence in every detail of our work." Main Responsibilities Coordinate and support field teams in resolving incidents Monitor operations in real time, ensuring compliance with SOPs and SLAs Structure, standardize, and supervise multichannel service (phone, WhatsApp, email, and systems) Promote a Customer Experience (CX) culture with a focus on quality Coordinate the management, analysis, and prevention of claims Validate evidence, classify incidents, and propose preventive actions Manage operational, service, and satisfaction metrics Develop, train, and engage the team Manage work schedules, time tracking, and administrative routines Requirements Completed high school education (a bachelor’s degree in related fields is preferred) Experience in structured operations or customer service Experience leading teams Knowledge of monitoring and service systems Experience in claims or complaint management Salary: R$3.485,00 | Meal voucher: R$15.00 per day per month | Meal voucher: R$10.50 per worked day | Transportation voucher credited to transport card | Dental assistance, pharmacy allowance, and other benefits. **Minimum Education Level:** Bachelor's Degree **Driver's License:** Class B Personal vehicle