Software Implementation Technician

Description

Job Summary: A professional to provide technical assistance in implementing new systems and software, ensuring installation, configuration, and initial customer support, acting as a liaison between users and the development team. Key Highlights: 1. Technical support during software implementation 2. Collaboration with development teams 3. Opportunities for growth and development **Software Implementation Support Technician** ---------------------------------- ### **Job Objective:** Provide technical assistance during the implementation of new systems and software, ensuring installation, configuration, and initial customer support. The professional will act as a liaison between users and the development team, ensuring correct use of solutions and customer satisfaction. ### **Responsibilities:** * Perform initial software installation and configuration according to customer requirements. * Provide technical support during the implementation phase, resolving issues and answering questions. * Collaborate with development and project teams to understand requirements and plan implementation strategies. * Conduct technical training for end users and develop supporting materials. * Customize the software according to customer needs, where applicable. * Populate and update project management and task tracking tools. * Perform quality testing and post-implementation validation. * Maintain positive and empathetic relationships with customers. * Prepare detailed documentation covering implementation, configuration, and issue resolution. ### **Education:** * Technical education in IT, Information Systems, or related fields. * Ongoing undergraduate studies in technology is a plus. ### **Experience:** * Experience in software implementation and technical support. * Hands-on experience installing and configuring systems. * Familiarity with SQL and programming logic. * Experience delivering technical training. ### **Technical Competencies:** * Knowledge of operating systems, networks, hardware, and software. * Database and SQL language. * Basic knowledge of Delphi (a plus). * Strong verbal and written communication skills. ### **Behavioral Competencies:** * Effective communication. * Ability to quickly and efficiently solve problems. * Teamwork. * Flexibility and adaptability. * Resilience and stress management. * Empathy and customer service orientation. * Organization and time management. ### **Job Information:** * **Work Modality:** Hybrid. * **Working Hours:** Monday to Friday, 9:00 AM to 6:00 PM (200 hours/month). * **Employment Type:** CLT (Consolidated Labor Laws contract). * **Compensation:** To be discussed. ### **Benefits:** * Meal allowance. * Transportation allowance. * Health and dental insurance after 3 months. * SESC membership benefits. * Corporate Alura account for technical and professional development. * Opportunities for growth and development. ### **About the Company:** **ASC Solutions** specializes in providing professional management technology for sports clubs and associations. Operating since 1986, with offices in Rio de Janeiro and São Paulo, the company develops dedicated solutions through its software factory, offering specialized technical consulting and project outsourcing. Among its products are specialized software for market segments, commercial automation equipment, and integrated access control systems. ASC Solutions differentiates itself through continuous innovation, efficient support, and assisted implementation, always focusing on improving customers’ management processes. To learn more about our company, visit: https://ascsolutions.com.br/