Job Summary: The Collections Assistant will contact customers to resolve financial arrears, manage contracts, and update customer records in accordance with the company’s standard operating procedures. Key Highlights: 1. Contacting and negotiating with delinquent customers 2. Following up with customers to encourage their return to treatment 3. Professional development through training The Collections Assistant will establish contact with customers to resolve financial arrears, control contracts, and update customer records, following work instructions specified in the company’s standard procedure manual. **Responsibilities and Duties** * Contact delinquent customers to schedule meetings for renegotiating existing debts, in accordance with internal company policies * Identify delinquent customers based on data available in the computerized system * Follow up with customers who have discontinued treatment to encourage their return * Collect payments from delinquent customers * Participate in technical and/or behavioral training sessions organized by the company **Requirements and Qualifications** * Minimum education: Completed high school * Intermediate computer skills * Basic knowledge of mathematical calculations Competencies * Communication: Communication skills * Social: Interpersonal relationships; Teamwork; Customer service skills; Friendliness * Behavioral: Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; Dynamism; Responsibility * Organizational: Time management; Planning and organization; Leadership Employment Type: Full-time, Permanent CLT Salary: R$2.000,00 - R$2.500,00 per month Benefits: * Dental insurance * Food allowance * Meal voucher Work Location: On-site