Job Summary: The messenger team member will provide welcoming guest service, handling luggage, correspondence, and maintaining an organized lobby, ensuring guest satisfaction. Key Highlights: 1. Friendly and welcoming guest service 2. Handling and organization of luggage 3. Communication and guest satisfaction As a member of the messenger team at Tivoli Mofarrej São Paulo, you will: * Provide friendly and welcoming guest service, supporting check-in and check-out processes, including luggage handling and hotel facility orientation; * Deliver messages, documents, and correspondence to guest rooms and other departments upon request; * Maintain an organized and presentable lobby, ensuring proper placement of armchairs as well as organization of magazines, newspapers, and other materials; * Ensure security, identification, and organization of luggage temporarily stored in the lobby; * Complete the messenger checklist, ensuring accurate completion and continuous updating of the logbook; * Organize and maintain the luggage room and luggage carts clean, well-kept, and fully operational; * Collect and control supplies from the storeroom according to authorized requisitions; * Attend to guest and staff requests regarding external services, where applicable; * Stay updated on the hotel’s event and activity schedule, providing information and guidance to guests; * Properly register all received luggage, parcels, and packages; * Receive, process, and forward guest complaints, seeking effective solutions and ensuring guest satisfaction; * Clearly and promptly communicate any relevant guest-related information to responsible departments; * Perform other duties assigned to you. **General Skills:** * Attention to detail, speed, and accuracy in performing tasks; * Understanding of business, guest, and customer needs; * Ability to work cohesively with colleagues as part of a team and under minimal supervision; * Maintaining confidentiality of guest information and hotel-related data; * Passion for service; * Enthusiasm; * Creativity; * Organization; * Planning; * Engagement. **Technical Skills:** * Knowledge of all hotel services and features; * Familiarity with LQA (Leading Quality Assurance) standards; * Proficiency in Microsoft Office Suite; * Knowledge of service protocols and best practices, including etiquette. **Education:** * High school diploma or equivalent. **Languages:** * Portuguese: fluency in reading, speaking, and writing (mandatory); * English: fluency in reading, speaking, and writing (preferred). **Employment Type & Benefits:** * Employment type: CLT; * Working hours: 11:00 PM to 6:25 AM; * Work schedule: 6 days on / 1 day off – weekly day off determined by roster; * On-site work; * Health insurance; * Dental insurance; * Group life insurance; * Transportation allowance; * Meal allowance (Ifood Card); * On-site meals; * Uniform; * Service charge (gratuity); * Birthday day off; * Total Pass; * Petlove; * Special rates for using company accommodation and outlet services. **\*\*FRAUD ALERT\*\*** Dear Candidate(s), We are aware that certain individuals, acting in bad faith, have impersonated recruiters and are offering employment contracts on behalf of TIVOLI MOFARREJ SÃO PAULO and SEEN SÃO PAULO. These requests have been made by third parties using email accounts bearing our brand names to ask prospective candidates to submit document numbers and even payments for related services. Accordingly, we clarify that Tivoli Hotels & Resorts does not request any form of payment, product purchase, or service acquisition from job applicants. Sincerely, Recruitment & Selection Team **TIVOLI MOFARREJ SÃO PAULO** Alameda Santos 1.437, Cerqueira César, São Paulo, Brazil, 01419-001. T: +55 (11) 3146-5900 | E: recrutamento.tspm@tivolihotels.com Minimum Education Level: High School (Secondary Education) Languages:* English (Intermediate)