SAF Assistant

Description

Job Summary: Professional responsible for pre- and post-sales support in Arezzo franchises, ensuring compliance with deadlines and business rules, while interfacing with commercial teams and other departments. Key Highlights: 1. Work in a diverse and inclusive environment 2. Be part of the largest fashion group in Latin America 3. Grow at every step of the company's journey Our team consists of people with passion in their eyes and the desire to make a difference. Our goal is to delight customers across Brazil and worldwide, guided by our purpose: Interpret Trends and Awaken Desires. If you also work with passion, embrace flexibility, transparency, and commitment; if you enjoy teamwork and challenges, Azzas2154 Shoes \& Bags may be the right place for you! We are committed to building an increasingly diverse and inclusive environment; therefore, our hiring policy does not discriminate based on gender, race/color, religion, sexual orientation, age, HIV status, or intellectual or physical disability. Join us on our journey — grow with us, at every step. ONWARD TO 2154! **Responsibilities and Duties** * Ensure full pre- and post-sales service delivery for Arezzo franchises, within agreed deadlines; * Route and monitor resolution of processes by other departments; * Support consultants and the commercial team; * Guarantee adherence to company business rules (policies); * Manage services generated from pre- and post-sales activities; * Interface with the commercial team and other internal departments. **Requirements and Qualifications** * Completed high school education; * Experience in customer service; * Strong reading comprehension and writing skills; * Excellent communication and interpersonal relationship skills. \#LI\-SJ1 **Additional Information** **Financial and Meal Benefits** **Meal/Voucher Allowance** – Choose between the Meal Voucher for grocery purchases and home meal preparation, or the Food Voucher for restaurants and snack bars. **Transportation Voucher** – Benefit covering public transportation according to your commuting needs. **Relocation Allowance** – Available for employees residing outside Campo Bom, Novo Hamburgo, and Sapiranga. **GoodCard** – Postpaid card for pharmacies, gas stations, and supermarkets (available after three months of employment). **PPR (Profit Sharing Program)** – Program based on achievement of company-wide and departmental goals. **New Value** – Benefits club offering exclusive offers for employees. **Brand Discounts** – Special discounts across all brands of Latin America’s Largest Fashion Platform. **Birthday Gift** – A special gift for your birthday, redeemable on the ZZ Mall website. **Footwear Fair** – Internal events granting access to quality footwear at exclusive employee discounts. **Health and Well-being** **Health Insurance Plan** – Regional (Sinos Valley) and national coverage for you and your dependents. **Dental Insurance Plan** – High-quality dental care for you and your family. **Life Insurance** – Coverage equal to 12 times your monthly salary for added security. **Wellhub** – Gym and wellness program for you and your dependents. **SESI** – Partnership offering various discounts and benefits for industry professionals. **Quick Massage** – Massage sessions to reduce stress and improve concentration. **Workplace Gymnastics** – Daily exercises in the workplace to promote health. **Wellz** – Online psychological counseling platform to support mental health. **PetLove Health Plan** – Coverage for veterinary consultations, vaccinations, exams, and 24-hour emergency care for your pet. **Healthy Products Fair** – Access to an internal fair featuring natural and organic products sold by local entrepreneurs. **On-site Restaurant** – Meals provided within the company premises for greater convenience. **Incentives and Development** **Educational Incentive** – Partnerships with higher education institutions and language schools. **Leadership Development** – Lectures, training sessions, workshops, and discussion circles held throughout the year. **People Cycle** – Performance evaluation and talent mapping to support professional growth. **Quality of Life** **Paternity Leave** – Extended benefit of 20 days, allowing more time to strengthen bonds with your child. **Maternity Leave** – Extended period of 180 days to fully enjoy this special moment. **Childcare Assistance** – For children up to five years old, subject to submission of a municipal declaration confirming the child is not enrolled in public daycare or school. **Birthday Day Off** – Choose one day in your birth month to take off and celebrate with loved ones. **Integration and Organizational Culture** **Refer and Earn** (exclusive to employees) – Refer a candidate; if hired, you receive a reward! **Corporate Social Network** – Internal platform to stay updated on company news and interact with colleagues. **Climate Survey** – Annual survey to better understand employee needs and expectations. Liked what you read? These benefits were designed especially for you! Join us and enjoy everything we offer. At Azzas 2154 Shoes \& Bags, passion drives us: passion for retail, fashion, shoes, bags, and accessories. We are part of the largest fashion group in Latin America — Grupo Azzas 2154 — representing brands such as Arezzo, Brizza Arezzo, Schutz, Anacapri, Alexandre Birman, Vans, Vicenza, and ZZ Mall — all created to delight and awaken desires across Brazil and the world. Our team is the essence of it all: people who work with passion, overcome challenges, and grow together — united and flexible. Here, every step leads us toward the future — **Onward to 2154\.**