**Description:** We are seeking a professional with solid sales experience and leadership profile to take on the role of Internal Sales Supervisor. The professional will be responsible for leading and developing the internal sales team, monitoring customer service routines, ensuring performance of commercial indicators and guaranteeing excellence in customer relationships. We are looking for someone skilled in team management, with strong communication abilities and analytical skills, as well as a strategic, organized, results-driven profile who works closely with the team and actively contributes to the growth of the sales department. **Responsibilities:** * Lead, engage, and develop the telesales team, ensuring productivity and quality of service; * Monitor daily sales results, revenue targets, and portfolio coverage, strategically adjusting course when necessary; * Structure and monitor sales routines, ensuring execution of sales processes and proper use of systems; * Conduct alignment meetings, provide feedback, and deliver training for the technical and behavioral development of the team; * Work closely with External Sales, Marketing, Purchasing, and Operations departments to ensure smooth coordination and synergy among teams; * Support Sales Management and Directors in defining and implementing growth strategies, campaigns, and sales policies; * Monitor performance metrics (e.g., average ticket, purchase frequency, customer acquisition, product mix) and propose action plans. **Requirements:** * Bachelor's degree in Business Administration, Sales Management or related fields; * Previous experience in telesales and solid background in sales operations; * Experience leading or supervising sales teams; * Knowledge of sales management tools and Excel; * Proficiency in CRM and sales engagement tools; * Experience with sales funnel and pre-sales. **Preferred Qualifications:** * Prior knowledge of the food market, understanding segment dynamics and needs; * Reside in Sapucaia do Sul or nearby regions. Minimum Education Level: Bachelor's Degree Desired Education: Business Administration, Bachelor's Degree Driver's License: B, A Own vehicle * Meal allowance / Food allowance * Transportation allowance / Fuel assistance * Health plan subsidy