Process Analyst | Projects

Description

Job Summary: Lead continuous improvement projects with a strong focus on processes, transforming operations, identifying bottlenecks, and implementing practical solutions for efficiency and standardization. Key Highlights: 1. Lead end-to-end process improvement projects 2. Map and redesign processes (AS IS / TO BE) with a structured perspective 3. Propose and implement solutions focused on efficiency and operational gains Project and Process Analyst (PJ \| On-site – Uberlândia/MG) #### **Position Objective:** #### **Lead continuous improvement projects with a strong focus on processes, responsible for mapping, analyzing, and transforming operations, identifying bottlenecks, and implementing practical solutions that drive efficiency, standardization, and scalability.** #### **Main Responsibilities:** * **Lead end-to-end process improvement projects (diagnosis, design, implementation, and monitoring)** * **Map and redesign processes (AS IS / TO BE) with a structured perspective** * **Proactively identify bottlenecks, operational failures, and improvement opportunities** * **Propose and implement solutions focused on efficiency, customer experience, and operational gains** * **Structure workflows, roles, and responsibilities within processes** * **Define and monitor performance indicators (KPIs)** * **Ensure clear and usable process documentation** * **Collaborate with operational areas to ensure implementation of improvements** * **Support process automation initiatives with a practical perspective** #### **Requirements:** * **Experience in process improvement projects** * **Strong expertise in process mapping, analysis, and redesign** * **Hands-on profile with execution capability** * **Experience in operational environments and cross-functional processes** * **Analytical capability and structured problem-solving perspective** * **Experience defining and monitoring performance indicators** #### **Tools and Technologies:** * **Process modeling tools (e.g., Bizagi, Lucidchart, Draw.io, Miro)** * **(Desirable) Automation and integration tools (e.g., n8n, Zapier, Make)** * **Google Workspace (Sheets, Drive, Calendar, Chat)** * **(Desirable) BI tool: Looker Studio** #### **Mandatory Methodologies and Knowledge:** * **BPM (Business Process Management)** * **SIPOC (high-level process view)** * **RACI (responsibility assignment)** * **PDCA and continuous improvement** * **Lean (waste elimination)** * **Structured AS IS / TO BE process mapping** * **KPI definition and management** * **Basic project management knowledge (prioritization, execution, and monitoring)** #### **Expected Profile:** * **Strong analytical capability and structured thinking** * **Proactivity in identifying problems and opportunities** * **Clarity in communication and organization** * **Execution-oriented profile (gets things done, not just proposes)** * **Ownership mindset and accountability for results** * **Ability to handle multiple projects simultaneously** #### **Employment Model:** * **Individual Contractor (PJ)** * **On-site in Uberlândia/MG** ### **Employment Type:** Individual Contractor ### **Required Knowledge and Skills:** Process Flows, Administrative Processes, Process Mapping, SIPOC, PDCA, Agile ### **Benefits:** Parking, Wellhub \- Formerly Gympass, Contract Anniversary ### **Department:** Processes