Level 1 Support

Description

Job Summary: A professional to provide Level 1 support and ticket triage, web system support, user communication, and follow-up until resolution. Key Highlights: 1. Web system and platform support 2. Strong communication and organizational skills 3. Proactive, responsible, and quick learner Responsibilities: \* Level 1 support and ticket triage \* Web system and platform support \* Communication with users and technical teams \* Follow-up until resolution Requirements: \* Strong communication and organizational skills \* Basic knowledge of computer science and web systems Preferred Qualifications: \* Familiarity with UI/UX concepts \* Basic front-end knowledge (HTML, CSS, JS) \* Proficiency in using AI tools in daily work Profile: \* Proactive, responsible, and quick learner Work Schedule: \* Monday to Friday: 9:00 AM to 6:00 PM \* Saturday: until 12:00 PM Employment Type: Full-time, Direct Hire (CLT) Compensation: R$2\.271,00 per month