Customer Service Representative | Telesales

Description

**Grow with Cardway** At Cardway, we believe that well-built connections drive businesses and transform careers. We are a payments company powered by people, technology, and relationships — in an environment where you can learn, develop, and see the impact of your work on the company’s growth and that of our partners. If you seek a collaborative, dynamic environment with real development opportunities — and want to join a team that builds results together — this could be your next opportunity. **About Cardway** Cardway is a Brazilian payments and digital solutions company formed through the merger of Grupocard and Movilway — two market-leading companies with decades of expertise and innovation in the sector. We offer a complete, integrated portfolio of solutions covering payments, telecom, digital services, urban mobility, banking services, and the CardHub platform — all connected within a single ecosystem for our partners. Our focus is to simplify daily operations for our partners and accelerate the growth of their businesses across Brazil. Our culture is guided by values that shape our decisions: * Commitment to Partners and Customers * Transparency * Excellence in Practice * Collaboration * Responsibility We believe sustainable results emerge when people feel included and work together in an ethical, collaborative, and well-structured environment. **Responsibilities and Duties** As a **Telesales Representative**, you will be responsible for conducting proactive and/or reactive customer service focused on prospecting and selling card machines (debit, credit, and PIX), directly contributing to achieving commercial targets and expanding our customer base. Your main responsibilities will include: * Conducting proactive and reactive outreach to offer payment solutions. * Identifying customer needs and presenting the most suitable solution for their business profile. * Presenting commercial terms, fees, benefits, settlement timelines, and value-added services. * Leading negotiations, overcoming objections, and closing sales. * Managing the sales process through to machine activation, providing necessary customer support. * Recording and updating customer information and proposals in the system/CRM. * Meeting daily, weekly, and monthly sales targets and productivity KPIs. * Following scripts, commercial policies, and company guidelines. **Work Location:** São José dos Campos/SP **Requirements and Qualifications** For this role, we seek individuals eager to learn, grow, and build trusted relationships with our partners. **Mandatory Requirements:** * Completed high school education * Prior experience in telesales, phone-based sales, or commercial customer service * Basic knowledge of Microsoft Office Suite * Familiarity with CRM systems is considered a plus **Competencies and Skills:** * Strong verbal communication and persuasive ability * Negotiation skills * Active listening to identify customer needs * Goal- and results-oriented mindset * Organizational skills for recording and tracking sales * Agility and dynamism in customer interactions * Resilience and emotional control * Teamwork **Additional Benefits** * Medical and Dental Insurance * Partnership with TotalPass * Life Insurance * Meal/Voucher Allowance * Christmas Bonus * SESC Membership * Free medical consultations via Conexa Saúde * PET Care Partnership with Guapeco (discounts and benefits for pet care) * Transportation Allowance In addition to a comprehensive benefits package, you’ll also gain access to Uniway — our corporate learning platform — offering courses and training to support your professional growth. At Cardway, you don’t join just to fill a position — you join to make a real difference in Brazilian retail. We’re the company that connects payments, top-ups, mobility, and technology — enabling millions of people to buy, sell, and move with less friction. Here, we operate with clear goals, direct communication, and zero comfort zone. We value those who think like owners, take responsibility, genuinely collaborate, and deliver excellence daily. If you want a place where your ideas are tested in practice, learning is constant, and results matter as much as respect for people — Cardway is your next professional home. Grow with us.