Technical Advisor Manager

Description

Job Summary: A professional to lead the area's strategy, manage teams and projects, and ensure customer success through technological solutions. Key Highlights: 1. Strategic leadership and management of high-performance teams 2. Focus on innovation, project development, and continuous improvement 3. Customer relationship management and business success Description: Education: * Bachelor's degree/Specializations. Technical Skills: * Knowledge of GIS (Geographic Information System), IT (Information Technology) in Corporate Strategy; * Knowledge of Strategic Planning; * Knowledge of cost analysis and budgeting; * People Management and Team Performance; * Experience with ArcGIS; * Fluent/Advanced English; * Data analysis and interpretation. Desired Skills: * Master's degree; * Doctorate/Post-doctorate certifications; * In-depth knowledge and understanding of Imagem's products and services. * Develop, implement, and monitor the area's strategy (planning, budgeting, scheduling, and KPIs); * Participate in developing customers' and the Executive Board's business strategies; * Ensure alignment with the Executive Board/Company strategy, cascading all initiatives to the team; * Monitor and provide visibility into the progress of deliverables under their management; * Promote synergy between Solutions areas and other Executive Boards/Areas of the company; * Guide business areas on best practices; * Identify process improvement opportunities in sales, developing actions aligned with business areas' process needs; * Manage customer support to ensure business success using our products and services; * Lead the development and execution of a plan to intensify the use of acquired technologies to accelerate business processes; * Ensure that resources and actions required for the customer's business strategy are directed according to their expectations; * Provide specialized support for EA/EAP contracts; * Collaborate synergistically with Sales Channels in account development and with Support and Customer Success teams to ensure customer satisfaction; * Monitor and provide visibility into the progress of deliverables under their management; * Revenue and cost management; * Staff allocation management per targets and established policies. * Prepare, review, and validate managerial reports to support corporate decision-making; * Promote the development of new projects, process improvements, and shared or interdependent activities by identifying and applying market best practices and conducting interdepartmental meetings; * Manage area activities by establishing schedules, performance indicators, and guiding how to meet productivity goals within agreed timelines, ensuring fulfillment of all company obligations; * Negotiate deadlines for information submission from managers, assess the quality of such information, and track its entry to ensure report quality and timely delivery; * Perform people management: monitor, evaluate, and develop the team; * Serve as a role model in embodying our culture, engage deeply with our business, and show interest in the development of both your area and the company as a whole; * Manage and control the area's budget; * Manage processes, adherence to Quality Policies, and risk and change management. 2511170202461814581