Telecommunications services company seeks a Technical Support Analyst in São José dos Campos (Jardim Aquarius). NIP Brasil is a company specialized in information technology solutions, offering consulting and software development services to various industries. **What will you do in this role?:** Perform continuous network monitoring using NOC tools to ensure service stability, availability, and performance. Identify, analyze, and resolve network incidents by performing initial diagnostics and escalating to responsible teams when necessary. Conduct connectivity tests and validations, such as ping, tracert, and DNS/DHCP checks. Monitor alerts and metrics on monitoring platforms (Zabbix / Grafana), opening tickets and documenting evidence. Support and guide internal teams and customers regarding instabilities, service status, and technical procedures. Operate and perform basic analysis on network equipment, including switches, routers, and GPON devices. Ensure clear and concise incident documentation, maintaining up-to-date histories and complete information for each ticket. Contribute to continuous improvement of monitoring processes by suggesting adjustments and optimizations. If you have prior experience as a Technical Support Specialist, Technical Support Technician, Help Desk Analyst, or Technical Support Consultant, you may meet the requirements for this position. **Company Offer:** * Salary: Competitive with the market. * ✔ Meal Allowance * ✔ Transportation Allowance * ✔ Health Insurance * ✔ Dental Insurance * ✔ Life Insurance * ✔ Childcare Assistance * ✔ Mobile Phone * ✔ SESC Benefits * ✔ Birthday Day Off Total Pass. **Additional Information:** * Employment Type: Permanent * Work Schedule: Full-time * Working Days: Monday to Friday **WANT TO JOIN THIS SELECTION PROCESS?** ---------------------------------- * Review all details about this position on Jobbol and apply for free. ***Work Location:*** *On-site in São José dos Campos / SP* ***Application Deadline:*** *12/27/2025* ***Expected Start Date:*** *01/04/2026* ***JobId.:*** *29381442462* *✔ Follow:* ***@jobbol.empregos*** *on Instagram and unlock the best opportunities in the 2025 job market.