Kitchen Assistant

Description

Job Summary: The professional will be responsible for maintaining cleanliness, organization, and delivering high-quality customer service, ensuring service excellence and upholding the brand's image. Key Highlights: 1. Focus on customer satisfaction and loyalty 2. Teamwork and cooperation 3. Maintaining the brand image and standards Main Responsibilities: Contribute to cleaning, maintenance, and organization of your assigned area and other areas during opening and closing shifts, in accordance with the Network's established standards. Familiarize yourself with the menu, dish compositions, product codes, and promotional campaigns, seeking regular updates from leadership to ensure consistent quality in customer service. Ensure positive customer relationships with the goal of fostering loyalty, always providing prompt and courteous service, responding swiftly to issues, and contributing to an outstanding customer experience—delivering products that meet standards and within the timeframes established by the Network. Safeguard the Brand's image by reporting any irregularities related to products, communications, complaints, or issues affecting customer loyalty to Leadership. Follow Sales Steps guidelines to perform qualified and suggestive sales to customers, aiming to increase average transaction value (TM) and improve service quality. Ensure adequate stock levels in the display area throughout the shift so that products and utensils are sufficiently available, guaranteeing daily preparation and setup of the area and enabling efficient customer service. Ensure all equipment used is in good condition and fully operational, promptly informing Leadership if maintenance or replacement is required. Support all departments as requested by Leadership to ensure smooth store operations. Act cooperatively and with a team-oriented mindset, supporting other departments and leaders solely to elevate the Brand’s reputation and positively impact store results. Minimum Education: Elementary School (1st level) * Meal Allowance * Tips * On-site Meal * Commuting Allowance