Description
Job Summary:
Ensure efficient technical support and operational continuity for systems by resolving incidents and guaranteeing the proper functioning of applications.
Key Highlights:
1. Technical Support and Assistance
2. Problem Diagnosis and Resolution
3. Continuous Improvement
JOB MISSION:
Provide efficient technical support to users and customers of the organization's technological systems and solutions, ensuring operational continuity, incident resolution, and proper application functionality.
RESPONSIBILITIES
* Technical Support and Assistance;
* Problem Diagnosis and Resolution;
* Documentation and Standardization;
* User and Customer Relationship Management;
* Continuous Improvement.
REQUIREMENTS
* Completed or ongoing undergraduate degree in: Information Systems, Systems Analysis and Development, Computer Science, or related fields;
+ Experience with Service Desk tools;
+ Experience with Movidesk (preferred)
+ Basic knowledge of databases
+ Understanding of code structure and programming logic
+ Familiarity with programming languages