Logistics company hires Customer Service Coordinator in São José dos Campos. **JOIN THE SELECTION VIA JOBBOL** ----------------------------------- It's free, and you receive direct feedback from the company!**What you will do in the role?:** Ensure excellence in customer service, guaranteeing compliance with deadlines and quick resolution of incidents. Supervise the customer service team (analysts/assistants). Ensure compliance with SLAs (service levels) established with clients. Monitor and handle operational incidents (delays, damages, claims, returns). Maintain proactive communication with clients in critical cases. Analyze performance indicators (response time, satisfaction level, volume of complaints). Support the sales department in managing relationships with strategic clients. Ensure company policies on insurance, security, and compliance are followed in client interactions. Train, guide, and develop the team for continuous improvement. **Company offer:*** Salary: Submit salary expectation. * ✔ Profit Sharing * ✔ Basic Food Basket * ✔ Meal Voucher * ✔ Transportation Voucher * ✔ Life Insurance **Additional Information:*** Contract: Permanent * Period: Full-time * Schedule: Monday to Friday. From 08:00 to 18:00\. ***Work Location:*** *On-site in São José dos Campos / SP* ***Application Deadline:*** *12/04/2025* ***Expected Start Date*** *12/12/2025* ***JobId.:*** *29380813072* *✔ Follow:* ***@jobbol.empregos*** *on Instagram and get the best of the 2025 Job Market\.* ***\#LeadershipInFocus***