**We have an amazing opportunity for an Onsite IT Support Analyst – São José dos Campos - SP.** **Positivo S+** is a technology company focused on **innovative solutions** for various segments. We are looking for a team of engaged, collaborative professionals passionate about making a difference. If you, like us, believe you can turn challenges into results, **join our team and grow with us!** **Main Responsibilities:** * Provide onsite technical support to users; * Work with Windows 11 and Office 365 at an advanced level; * Install and configure corporate images on computers and laptops; * Perform IMACD activities (Install, Move, Add, Change, Decommission); * Use ticketing and technical support management tools; * Support hardware upgrade and replacement processes, including SSD, memory, and display; * Manage inventory and logistics for equipment upgrades; * Provide support for peripherals and network printers (toner and maintenance kit replacement and disposal); * Deliver VIP on-site customer support, ensuring priority and high-quality service; * Support video conferencing systems (Teams Meeting System – MTR, Poly BYOD solutions); * Perform preventive and corrective checks on power, cabling, and peripherals; * Support corporate events (AEM, etc.), coordinating vendors and ensuring technical support during activities; * Provide end-user assistance, including training and help with questions and configurations; * Work at the Walk In Center (WIC), directly assisting users and resolving onsite requests; * Provide data room services (cross patching and Hands & Eyes) as operationally required; * Support mobile devices (Android and iOS) and corporate applications (EMM). **Required Qualifications:** * Bachelor’s degree completed or in progress in Information Technology or related fields; * 3 to 5 years of experience in onsite technical support; * Proficiency in Windows 11 and Microsoft Office 365 (advanced level); * Basic knowledge of Microsoft corporate software; * Experience with Service Desk / Ticketing System tools; * Basic knowledge of hardware and component replacement (SSD, memory, display); * Intermediate English for reading and technical communication; * Excellent communication and interpersonal skills; * Proactive attitude and results-focused. **Additional Preferred Qualifications:** * Previous experience in multinational corporate environments; * Experience with IMACD and IT inventory management; * Knowledge of video conferencing systems (MTR / Poly); * Experience supporting corporate events and Walk In Centers. **CLT Employment + Benefits:** * Full-time schedule – Monday to Friday, from 8:00 AM to 5:00 PM; * Medical and dental insurance; * Life insurance; * Meal allowance / Food voucher; * Transportation allowance; * Discount club; * Access to Wellhub (gyms) and the Tranquil Mind program; * Discounts on Positivo products; * Elleve Performance: Discounts on universities and courses; * And much more! If you identify with this role and want to grow with **Positivo S+**, **apply now** and join our team! Minimum Education: Bachelor's Degree