**The mission** Plan and manage the Billing area's processes, including higher complexity matters affecting procedures, tools, policy parameters, and automation of billing rules; **Responsibilities and duties** **Your challenge will be** * Support continuous improvement initiatives in collaboration with the team; * Work under supervision following defined processes; * Identify improvement opportunities; * Develop high-quality reports and follow-ups, reporting on project progress. * Monitor and facilitate the collection and analysis of performance indicators from ongoing and/or planned projects, generating periodic reports; * Contribute to various topics within the area, adding value to the business and the Billing team; * Guide more junior team members; **Requirements and qualifications** **Above all, you must align with our purpose: to value people so that each one can build their own story.** **Additionally, it is desirable that you have** * Completed or currently pursuing a degree in Administration, Engineering, Information Systems, or related fields; * Proficiency in Excel and PowerPoint; * Knowledge of SQL Server; * Familiarity with PMBOK; * Experience with agile methodologies such as Scrum, Kanban, Lean, BPM, or Six Sigma; **It will be a plus** * Knowledge of Python **Additional information** **We offer the "Nosso Jeito de Cuidar" program, which includes all our benefits and promotes greater quality of life for those who work here.** **Check out what you'll enjoy by joining our team** * CAJU Flexible Benefit Card \- Food/Meal/Mobility allowance and others. * Medical insurance. * Dental insurance (Bradesco). * Life insurance. * Study incentive programs. * English course \- English Pass (partnership available to all DM employees). * Wellhub for fitness. * Free psychological, social, legal, and financial counseling. * DM VISA card with pre\-approved limit. * Private pension plan. * Flexible working hours. * ShortDay \- Log off earlier so you can take care of yourself! * Access to Alura platform, fully paid by the company. * No dress code – What matters is you feeling comfortable. * Birthday day off \- A gift from DM to you! * PPR (Profit Sharing Program). * For parents: Childcare allowance for children up to 6 years old. * For parents: Extended maternity and paternity leave, 6 months for mothers and 20 days for fathers. **You will also find:** * An amazing, relaxed, and welcoming environment; * Development and opportunity to grow and build your career! **WANT TO SIMPLIFY AND DEMOCRATIZE ACCESS TO CREDIT FOR THOUSANDS OF PEOPLE? LET'S DO THIS TOGETHER!** We are a financial products company founded in 2002 to **simplify and democratize access to credit**, especially for low-income populations, who represent our primary target audience and for whom we develop our solutions. We have established ourselves in the market as the **largest independent private label (store) credit card issuer**, with over 17 million cards issued. With presence in more than 13,000 sales points across Brazil and over a thousand active partners, DM also offers personal loans, the DM App for card and digital account management, microcredit solutions, and other services. We operate in two offices located in São José dos Campos/SP and Fortaleza/CE, and today we have **over 1,200 stories**, together forming this ever-growing company! **Come be part of this too!** \*To ensure your application is considered, please complete your registration fully and don't forget to complete the profile test\*