Description: Apply quickly by email: Requirements and qualifications: * Bachelor's degree in Business Administration, Finance, Economics or related fields. * Minimum 5 years of experience in credit and collections, with at least 2 years in a supervisory role. * Solid knowledge of credit risk analysis and collection techniques. * Proficiency in ERP systems (SAP, Totvs, Oracle) and advanced spreadsheets. * Proven leadership and team development skills. Desirable: * Experience in fintechs or digital banks. * Knowledge of agile methodologies (Scrum, Kanban). * Certifications in risk or credit management. * Proficiency in BI tools (Power BI, Tableau). Responsibilities and duties: * Increase credit recovery rate by 15% within the first 12 months. * Reduce average collection time by 20%. * Improve the collections area’s NPS by 10 percentage points. * Implement automated processes that reduce human errors by 30%. * Contribute to a 12% reduction in operational costs. Benefits: Transportation allowance Working hours: Monday to Friday, 8:00 AM to 6:00 PM Knowledge: Education: Completed high school 2512280202491886387