JUNIOR IT TECHNICIAN

Description

Job Summary: On-site and remote support professional focused on hardware maintenance, operating system and software support, and technical assistance. Key Highlights: 1. User support and equipment maintenance 2. Support for operating systems and approved software 3. Teamwork and public communication About the Opportunity: ***IT TECHNICIAN I*** \> **Working Hours:** From 09:00 to 12:00 and from 13:00 to 18:00, Monday to Friday (subject to change at the company's or client's discretion). \> **Work Location Address:** Maringá / PR. **\> Employment Type:** CLT, fully on-site. \> **What We Are Looking For:** ***Education:*** Completed High School; ***IT Skills:*** Advanced; ***Languages:*** Portuguese and Technical English; ***Experience Duration:*** Minimum of 1 year of verifiable experience. ***Preferred Prior Experience:*** * Proven experience (e.g., employment record or similar) in technical activities related to Hardware Maintenance and/or Technical Support and Assistance. Minimum 1 year of verifiable experience required. * Experience operating and supporting Microsoft Windows 10 and subsequent Microsoft updates throughout the contract period; * Experience installing and supporting Microsoft Office and LibreOffice; * Experience providing microcomputer user support. \> **Essential Job Responsibilities (Duties/Tasks):** * Strong alignment with public service, willingness to listen and assist, ability to respond with appropriate formality, capacity to respond effectively under pressure, and ease working in teams. * Technicians must provide on-site and remote support to MPPR users, maintain equipment and/or connected systems in normal operational condition, perform necessary adjustments and repairs—including installation and configuration of operating systems on equipment and duly approved software provided by MPPR. \> **Specific Knowledge, Certificates, and Certifications Required:** * Certificate verifying satisfactory completion of a Technical and/or Vocational Course in Hardware Maintenance (microcomputers and/or printers), or training courses in Software or Operating Systems (Linux or Windows), or computer networking courses, with minimum duration of 40 classroom hours; * Knowledge of installation and configuration of workstations running Microsoft Windows operating systems; * Basic knowledge of Linux; * Basic knowledge of electronics; * Advanced knowledge of Windows network environments and Internet; * Advanced knowledge of microcomputer hardware; * Advanced knowledge of information security (backup and restoration); * Knowledge of security, vulnerabilities, and antivirus solutions; * Knowledge of assembling Category 5 and Category 6 network cables; * Knowledge of switch port termination; * Knowledge of printer maintenance (e.g., paper jams, toner/photoconductor replacement, assembly/disassembly, component cleaning, etc.). \> **Essential Personal Attributes:** * Valid Brazilian National Driver’s License (CNH), category B or higher; * Criminal background clearance certificates issued by State Police and Federal Police. \> **What We Offer:** Salary: R$ 2.450,00. Meal Allowance: R$ 28.00 per workday (20% PAT deduction); Transportation Voucher (6% deduction); SESC Membership; Life Insurance; Others: GoGood. Minimum Educational Requirement: High School (Secondary Education) Driver’s License Requirement: B