Description: * High school diploma; * Technical course in computer science. * Experience in hardware maintenance (desktops, notebooks, printers). * Knowledge of Windows and Linux operating systems. * Skills in user support and troubleshooting software and network issues. * Basic knowledge of information security. * Knowledge of computer networks (network configuration and maintenance); * Handling service tickets and recording in help desk systems. Desirable: * Previous experience in corporate or hospital environments; * Basic networking knowledge (TCP/IP, cabling, router configuration); * Understanding of information security and backups; * Additional courses in IT; * Basic knowledge of the national policy of the unified health system. * Configure and support Windows and Linux operating systems, ensuring proper functionality of work environments; * Perform preventive and corrective maintenance on computer equipment such as desktops, notebooks, printers, and network devices; * Diagnose problems in computer networks and perform necessary corrections to restore connectivity; * Create, configure, and manage user accounts, corporate emails, and access permissions according to internal security policies; * Monitor the performance of the IT infrastructure, identifying and resolving any failures or improvement needs; * Ensure all equipment is updated with the latest security patches and antivirus software according to company policies; * Assist in executing IT projects such as system upgrades, migrations, and implementation of new technological solutions; * Document all activities performed, maintaining detailed records for auditing and quality control purposes; * Guide users on the correct use of IT resources and promote good information security practices; * Perform other related tasks. 2511210202471874441