Description
Job Summary:
The professional will provide customer and travel operator support via phone and email, negotiating reservations and modifications with hotels.
Key Highlights:
1. Customer and travel operator support
2. Reservation and modification negotiations with hotels
3. Fluency in English and Spanish (C1)
**RESPONSIBILITIES:**
Provide phone and email support for new reservation requests; Contact hotels to negotiate cancellation waivers for reservations outside the cancellation deadline; Call hotels to negotiate date and/or accommodation changes according to justified reasons; Respond to travel operators’ calls regarding reservation modifications and/or cancellations; Draft emails following the unit’s service standards.
**REQUIREMENTS:**
Completed high school education; Fluent English and Spanish (C1 level) is mandatory (will be assessed during interview and test);
**WORK SCHEDULE:**
Work arrangement: Remote work – 5x2 shift – Monday to Friday – flexible hours subject to schedule
**BENEFITS:**
Medical insurance, Dental insurance, Childcare allowance, Meal voucher
This position is open and verified by the Buscar Vagas portal in partnership with the Divulga Vagas Brasil website.