Customer Success Executive

Description

Job Summary: We are seeking a Customer Success Executive to strengthen client relationships, ensure retention, and identify growth opportunities within the customer portfolio at Senior Sistemas – PE Branch. Key Highlights: 1. Experience in Customer Success or B2B account management 2. Consultative approach with strong customer focus 3. Strong communication and organizational skills Because the challenge of developing the best solutions to accelerate the business of thousands of companies is also what motivates us to transform our ideas into results, creating outstanding experiences for our people and evolving the tech ecosystem. A GPTW-certified company that takes pride in its people and strives to provide growth journeys, learning opportunities, and appreciation for diversity of people and perspectives. Because it’s more than just a job — it’s a role at Senior. **ABOUT THE CHALLENGE:** We are looking for a Customer Success Executive to join Senior Sistemas – PE Branch, focusing on managing the customer base in the Northeast region. This professional will be responsible for strengthening client relationships, ensuring retention, and identifying portfolio growth opportunities. **Key Responsibilities:** * Manage customer portfolio and conduct follow-up meetings. * Monitor success and satisfaction metrics. * Proactively address churn risks. * Identify expansion opportunities within the installed base. **WHAT WE EXPECT FROM YOU:** * Experience in Customer Success or B2B account management. * Consultative approach with strong customer focus. * Strong communication and organizational skills. **WHAT COULD ENHANCE YOUR APPLICATION:** * Experience in SaaS or corporate software companies. * Experience with ERP systems or Senior solutions. * Customer Success certifications. **Our Benefits:** * Medical and dental plans; * Life insurance; * PPLR — Profit and Results Sharing; * Wiipo Card with flexible benefits; * Wiipo Club with exclusive discounts and advantages; * TotalPass — Gym and wellness benefit; * OnHappy — Travel benefits and advantages; * Banked hours; * Citizen Company: Extended maternity and paternity leave; * Newborn assistance; * PET care assistance; * Senior Corporate University; * Career development plan. **Our Senior Way of Being:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality because experiences and perspectives are unique, offering opportunities that embrace diversity of people and thought. It is precisely this approach that enables us to achieve outstanding results — driving client success through the dedication of incredible people. These details are specific to this opportunity, but you can explore all our open positions and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the largest enterprise software developers in the country. With over 35 years of history and nationwide presence, we drive digital transformation for thousands of companies through technology. We expanded internationally with the acquisition of a company in Colombia, strengthening our presence across Latin America. The quality of our solutions stems from the work of over 3\.600 professionals and a comprehensive portfolio focused on high performance. Guided by our purpose — Empowering People and Accelerating Businesses — we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration, because accelerating the future is part of who we are. Discover more about us at **www.senior.com.br**, or follow our content on social media: