Customer Service Representative

Description

ALLOS is a brand with a strong heritage. With nearly 50 years of experience, it has transformed the market in Brazil. We are a benchmark for excellence and innovation, delivering the quality and trust embedded in our history. The new brand emerged future-ready following the merger between Aliansce Sonae and brMalls in 2023\. Yet, this journey began much earlier. It all started with Aliansce, which inaugurated the first shopping center in Brazil’s Northeast region—and the second in the country—in 1975\. In 2019, the merger between Aliansce and Sonae Sierra created Aliansce Sonae, establishing itself as the leader in shopping center management in Brazil, with 32 properties. In 2006, brMalls was founded, resulting in a portfolio of 30 assets across all five regions of Brazil. Thus, in 2023, ALLOS emerged from the convergence of two national powerhouses in the sector, uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping. Our story continues, and we are ready to create moments that transform and impact people’s lives—fostering connections and opportunities. **Responsibilities and Duties** * Handle general customer inquiries, including those related to the APP, Benefits Program, and general incidents; * Understand the operation of all shopping center services; * Provide general information about the shopping center, store locations, and use of the app and Benefits Program; * Record incidents and service interactions in the CRM system (parking, customers, and tenants); * Follow internal company procedures published under Minimum Standards on the Conecta portal; * Distribute promotional gifts during “Buy & Win” campaigns (supported by reports and inventory management during campaign periods); * Submit tickets in IARA \+ related to PB; * Access the benefit redemption and registration system; * Assist customers with app-related issues and direct them to appropriate solutions; * Support tenants (including guidance and follow-up on benefits usage); * Assist interdepartmental handovers (Family Space, Customer, PB Counter, and Admin Reception); * Serve customers who have used the baby-changing room and Family Space, recording such interactions in the operational system; * Support baby-changing room needs through organization, cleaning, and inventory management of loaned items; * Loan strollers and other available items from the space, maintaining complete customer records in the CRM system. **Requirements and Qualifications** High school diploma completed. Basic Microsoft Office package. Availability for 12x36 rotating shift schedule. **Additional Information** What We Offer (CLT) Meal/Voucher allowance; Transportation allowance/Parking; Health insurance; Dental insurance; Life insurance; Wellhub; Wellz (corporate mental health program); Birthday Day Off; Saber Online (internal learning platform); Annual bonus. Work location: Shopping Villagio Caxias Shift schedule: 12x36 Work model: On-site We exist to connect people with what matters—serving and delighting every day, creating transformative moments. In a world of constant evolution, we emerge as a powerful force for transformation—a legacy built on 50 years of experience that reshaped retail in Brazil and cemented a trajectory of excellence and trust, positioning us as a market reference with a portfolio of 51 shopping centers across all five regions of Brazil. Our shopping centers are vibrant destinations, full of opportunities for entrepreneurs and innovative brands. With over 15\.000 stores attracting more than 51 million visits per month, we create welcoming, safe, and inspiring spaces where each visit becomes a journey of discovery and connection. We craft physical and digital experiences that exceed consumer expectations and generate positive societal impact—with a long-term vision and sustainable outcomes for tenants and partners. Click here for more information on how your personal data, as a job applicant, is processed by ALLOS. **DIVERSITY, EQUITY AND INCLUSION** **ALLOS** is committed to creating and fostering a diverse workplace—one that welcomes individuals of all races, ethnicities, genders, backgrounds, life experiences, and profiles—prioritizing social inclusion, reducing inequalities, and implementing fair employment practices that promote equal opportunity. We expect all employees, regardless of role or hierarchy, to feel welcomed and guided by mutual respect. Our job openings are open to individuals from diverse groups, including women, Black individuals, LGBTQIAPN\+, persons with disabilities, and other underrepresented groups. **Attention:** ALLOS **does not charge any fees at any stage of its selection processes.** Be wary of job offers requesting payment for courses, fees, or materials.