Description
Job Summary:
A Technical Support Assistant professional responsible for customer service, basic technical support, resolution of minor technical issues, and routine support tasks.
Key Highlights:
1. Initial customer service via WhatsApp
2. Basic technical support (password reset, Wi-Fi, router, connection tests)
3. Minor technical resolutions and customer guidance
Human Resources Consulting is seeking a Technical Support Assistant in Passo de Torres (Downtown).
Triunfo Engenharia is a Brazilian company operating in the infrastructure and construction sector. With solid experience, the company stands out in large-scale projects and public\-private partnerships.
**Responsibilities:**
Initial customer service via WhatsApp. Basic technical support (password reset, Wi\-Fi, router, connection tests). Incident logging and escalation to Level 2\. Minor technical resolutions and customer guidance. Tasks related to Technical Support Assistant routines. Position based in Passo de Torres / SC.
Previous experience as Support Analyst, Support Technician, Technical Support Assistant, or Support Specialist may indicate alignment with some activities of this position.
High school diploma required. Relevant experience required.
**Compensation and Benefits:**
* Salary: 2\.500,00
* Benefits disclosed during the interview stage.
**Additional Information:**
* Contract type: Permanent \- On-site.
* Duration: Full-time
* Working hours: To be determined.