**Description:** Monitor scheduled appointments in the Customer Relationship System with Prospects, Leads, and Customers, periodically establishing new contacts aiming to increase conversion of appointments into sales; Verify whether responses provided by the sales consultant met the initial requests; Analyze the Lead's purchase intent and send a proposal accordingly; Register the Lead in the customer relationship software; Conduct follow-up after the sales consultant’s service; Immediately forward any counterproposal from the Prospect to the Sales Consultant if there is an opportunity to close the sale; Recover sales not closed during the first contact, thus increasing appointment-to-sale conversion rates; Responsible for rental leads; Manage the reception system, schedule, visits, and customer follow-up; Prepare the service order for new vehicle consultants; Carefully listen to the customer's request; Complete the follow-up form and/or enter the customer's name and phone number into the dealership's Relationship System; Promptly and attentively direct customers to the appropriate department; Understand customer needs and empathize with them; Keep the showroom organized and maintain its cleanliness; (Remove) Register and update records of customers visiting the dealership through the sales showroom; Responsible for test drive vehicles (control of departures, returns, and organization); Phone service (register phone passwords for employees and make inter-state calls); Send daily store traffic information to dealer info; Manage the dealership's Relationship System regarding the inclusion of received customers and their referral to Sales Consultants. Monitor appointments in the Relationship System with Prospects, Leads, and Customers, periodically initiating new contacts to recover sales not closed during the first appointment, thereby increasing appointment-to-sale conversion rates. Provide potential customers with a sense of continuity in negotiations initiated via phone and virtual contacts. Constantly seek recovery of unconverted appointments. Create a strong positive first impression for the customer, demonstrating friendly demeanor, high interest, and courtesy. And other related activities, aligned with management. **Compensation Notes:** Not informed