CUSTOMER SUPPORT ANALYST

Description

Job Summary: A professional to provide friendly and efficient customer service, administrative process support, and collaboration for continuous improvement. Key Highlights: 1. Friendly and efficient customer service 2. Payroll administration support 3. Collaboration for continuous improvement An administrative services company seeks a Customer Support Analyst in Guarulhos. **Responsibilities:** Provide friendly and efficient customer service using the DigiSac system for communication. Respond to inquiries promptly, clearly, and thoroughly via all service channels. Assist with payroll administration, including issuing FGTS guides, DARFs, and other labor contributions. Update payroll systems (Domínio and/or Fortes) with current information. Issue vacation receipts and organize files and documents in a structured manner. Provide support for internal tools and platform resources. Engage in customer retention efforts, ensuring satisfaction and long-term relationships. Collaborate with the team to continuously improve service quality and processes. Previous experience as a Customer Service Specialist, Customer Relationship Analyst, Technical Support Coordinator, or Customer Service Consultant may indicate suitability for some of the responsibilities in this role. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: 3.000,00 * Cost-of-living allowance * Performance-based bonus * Meal voucher * Transportation voucher * Birthday day off **Additional Information:** * Employment type: Hybrid — hybrid work model. * Candidates from São Paulo, Mairiporã, São Caetano do Sul, or Ferraz de Vasconcelos are also eligible for this position. * Duration: Full-time * Working hours: Monday to Friday, from 08:00 to 18:00; Friday, from 08:00 to 17:00.