Job Summary: We are seeking a communicative and agile Tracking Agent to support members by clarifying questions regarding the tracking application and assisting with resolving simple technical issues. Key Highlights: 1. Providing support and assistance to members through multiple channels. 2. An opportunity for those who enjoy technology and public-facing service. 3. Focus on problem resolution and continuous process improvement. We are looking for a communicative, agile, and committed professional to work as a **Tracking Agent**. This person will be responsible for assisting members, providing support related to the application’s usage, clarifying questions about the tracking system’s functionality, and assisting with resolving simple technical issues. If you are focused, possess logical reasoning, enjoy technology, have strong interpersonal communication skills, and remain calm in critical situations, this opportunity may be ideal for you! **Responsibilities:** * Provide member support via WhatsApp, phone calls, and chat, clarifying questions about application usage and tracking system functionalities. * Guide members on basic functionalities such as route viewing, vehicle location, device status, and others. * Assist in resolving simple technical issues, such as login failures, password resets, or app data updates. * Send commands and perform tests on devices via the platform. * Log and track opened tickets, ensuring timely follow-up and resolution within established deadlines. * Contribute to improving the support process by identifying recurring questions and opportunities for adjustments to the app or communications. * Act with empathy, patience, and professionalism to ensure a positive experience for members. * Monitor and test application updates to maintain up-to-date knowledge of new features. **Requirements:** * Completed high school education. * Basic computer knowledge (system usage, typing, spreadsheets). * Strong verbal and written communication skills. * Proficiency in using smartphones, applications, and web-based systems. * Comfort with technology and digital tools. **Preferred Qualifications:** * Prior experience in monitoring, tracking, or call centers. * Prior customer service experience (in-person or remote). * Familiarity with geolocation and mapping concepts. * Knowledge of 5S methodology. * Familiarity with vehicle protection systems. **Behavioral Profile:** * Attention to detail, concentration, and focus; * Agility and proactivity in problem resolution; * Competence in responding rapidly and effectively to emergency situations; * Commitment and sense of responsibility; * Strong communication skills and ability to work collaboratively; **Additional Information:** * Work schedule: Monday to Friday, 7:30 AM to 6:00 PM.