**Job ID:** 51568498 **Location:** Vitória, Brazil **Category:** IT Infrastructure Management & Support **Employment Type:** Full time **Job Description:** **Job Description:** DXC Technology helps global enterprises modernize their mission-critical systems and operations by modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid cloud environments. The world’s largest enterprises and public-sector organizations rely on DXC to deploy services that drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com . **Key Responsibilities:** * Ability to analyze and identify software issues (Office suite, antivirus, commercial applications) through troubleshooting; * Knowledge of desktop and notebook hardware, and ability to analyze and identify hardware issues through troubleshooting; * Skills to install office software and corporate systems; basic knowledge of smartphone configuration (BlackBerry, iPhone, iPad, macOS) and issue identification; * Basic knowledge of networking equipment to support other areas (connectivity, identification); * Network printer configuration; TCP/IP networking knowledge; configuration of profiles, Outlook, Internet, Intranet, network, Wi-Fi, proxy, video conferencing, and telepresence; * Understanding of criticality, SLAs, and prioritization Work Location: Vitória-ES **Basic Qualifications:** * Knowledge of ITIL v3; * Experience in Technical Support Field Services (hardware maintenance, software installation, password management, configurations, etc.); * Desired: Ongoing or completed university degree in IT; * Desired: ITIL v3 certification; * Desired: Microsoft MCP certification; * Availability to work flexible hours; * Commitment, responsibility, and composure when dealing with critical users; * Team-oriented, engaging, and motivating attitude toward colleagues; * Strong interpersonal skills and self-development orientation. **What Are We Offering?** A wide range of benefits, competitive salary, and our core values make DXC one of the most important and attractive employers worldwide. At DXC, our goal is to provide equal opportunity, respecting individual differences to achieve a healthy balance between professional and personal life, as well as continuous career advancement. If you’re seeking challenges within a pleasant, multinational work environment, then we definitely want to learn more about you. Apply now using the links below, or directly for a position via our careers portal: https://jobs.dxc.technology You can also find us at: https://www.facebook.com/DXCTechnology/ https://www.linkedin.com/company/dxctechnology At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.*****.***