Internal Support - Post-Maintenance

Description

Job Summary: Responsible for providing customer service and technical support, assisting in resolving inquiries and issues related to post-maintenance, and recording and documenting support tickets. Key Highlights: 1. Provide technical support to customers after maintenance. 2. Assist in resolving customer inquiries and issues. 3. Record and document support tickets. The Internal Support position primarily involves providing customer service and technical support, assisting in resolving inquiries and issues related to post\-maintenance. Work model: On-site Location: Cascavel/PR Working hours: Monday to Friday, from 8:30 AM to 6:00 PM, and Saturdays, from 8:00 AM to 12:00 PM\. * Provide technical support to customers, assisting in resolving inquiries related to post\-maintenance. * Issue charges for requested services. * Prepare reports as required by the immediate supervisor. * Record and document support tickets, maintaining control over requests and service history. * Open technical tickets and coordinate with relevant departments. * Perform connection tests to verify functionality.