Technical Support Internship

Description

Job Summary: Technical Support Internship to learn and assist in executing technical support-related activities, contributing to resolving requests and ensuring service quality. Key Highlights: 1. Opportunity for learning and development in technical support. 2. Collaboration with internal teams to improve processes. 3. Participation in internal training sessions and knowledge sharing. The Technical Support Internship offers the opportunity to learn and assist in executing technical support-related activities for the company. The intern will contribute to resolving technical requests and ensure the quality of services delivered. **Responsibilities and Duties** * **Support**: Provide user support for the system synchronously (chat) and asynchronously (off-hours tickets and e\-mail). * Assist in managing customer support by resolving tickets according to established SLAs. * Investigate issues and propose solutions. * Support process configuration and/or form modifications per business rules provided by customers. * Learn about the product to deliver optimal solutions using available tools. * Assist in low-code configurations. * Participate in demand-tracking meetings supervised by the team. * **Documentation**: Help create and update technical documentation related to processes, configurations, and customers, facilitating information access for the team. * **Collaboration**: Collaborate with internal teams to resolve issues and improve processes. * **Training**: Participate in internal training sessions and share knowledge with the team. * **Process Improvement**: Help identify and suggest improvements to internal processes. **Requirements and Qualifications** * Currently enrolled in an undergraduate program in technology-related fields such as Computer Science, Software Engineering, or related disciplines. * Proactivity and interest in learning and solving technical challenges. * Strong verbal and written communication skills. * Desire to improve team processes and help develop solutions. * Soft skills for interacting with customers and colleagues. * Familiarity with HTML, CSS, JSON, and Structured Programming. **Additional Information** Basic knowledge of JavaScript and MongoDB queries, plus interest in software performance metrics and helpdesk tools. Aprova is a platform for public-sector process management and automation. We envision a more digital Brazil—especially within government. Our mission is to empower civil servants and build a trustworthy, efficient, and excellent government for citizens. **By delivering better public services, we provide an experience as agile and positive as that already experienced (and approved) by citizens in the private sector.** We have already transformed the daily lives of 21 million Brazilians through services spanning cities from North to South of the country—including construction permits, environmental licenses, vaccination authorizations, tax payments, and more. **A Brazilian Govtech, built for Brazil!** Since its founding in Cascavel, Paraná, in 2017, Aprova has become the fastest-growing leader among national startups focused on public-sector management. It has also secured two investment rounds—the latest being the largest funding ever received by a Latin American govtech. **Who are Aproveiras and Aproveiros?** Professionals from diverse fields—including programming, psychology, journalism, advertising, civil engineering, architecture, administration, accounting, sales—and many other talents who modernize public services so citizens can have their needs addressed and regain confidence in the country. **We work with technology and a real (and powerful) purpose** **See what a day at the office looks like:** **https://www.instagram.com/souaprova/** **Ready to take on the challenge of transforming public management with us?** **\#vemserAprova** **Transform lives—and your career!**