Internal Support Level 2

Description

Job Summary: The Internal Support Level 2 position provides specialized technical support, analyzing and resolving technical requests from residential and business customers. Key Highlights: 1. Specialized technical support for customers 2. Agile and high-quality support 3. Configuration and maintenance of Routerboard Mikrotik equipment The primary responsibility of the Internal Support Level 2 position is to provide specialized technical support to customers, analyzing and resolving technical requests. **Work model:** On-site **Location:** Cascavel/PR **Working hours:** Monday to Friday, from 08:00 to 17:30, and Saturdays, from 08:00 to 12:00\. Provide technical support to residential and business customers, ensuring agile and high-quality service. Support installation, configuration, and maintenance activities for equipment and systems. Identify and efficiently resolve technical issues. Identify and forward requests for preventive maintenance to end customers. Perform configurations and maintenance on Routerboard Mikrotik equipment. Provide support for Hotspot plans. Assist in communication and coordination within internal company groups. Support both internal and external technical teams.