[Customer Experience] Process Analyst

Description

Job Summary: Process Analyst responsible for leading the mapping, documentation, and optimization of complex processes using methodologies such as BPMN, Lean, and Six Sigma, and acting as an intermediary between customer service and technology. Key Highlights: 1. Lead the mapping and documentation of complex processes 2. Develop and apply process improvement methodologies 3. Act as an intermediary between customer service and technology **Welcome to your connection with the future!** We are a company born in the interior of Minas Gerais and have grown by cultivating dedication and entrepreneurship at the core of our DNA. We have expanded to other regions and today operate in over 100 locations across the state, where we have established ourselves as a reference in telecommunications services, committed to delivering excellence in connectivity for our customers. If you are a passionate professional seeking to build a world of possibilities, we want to connect with you! **Responsibilities and Duties** These will be your challenges as a **Process Analyst:** * Lead the mapping and documentation of complex processes, ensuring standardization and efficiency; * Develop and apply process improvement methodologies, implementing BPMN, Lean, and Six Sigma; * Manage process governance, monitoring compliance and adherence to guidelines; * Develop strategic plans for process optimization, proposing innovative solutions; * Analyze customer service metrics, defining and tracking critical KPIs; * Facilitate advanced training sessions and workshops to disseminate knowledge on continuous improvement; * Act as an intermediary between customer service and technology, proposing integrated and innovative solutions. **Requirements and Qualifications** **Do you identify with our challenge? You're just one step away! Review the requirements and come join us!** * Bachelor’s degree in Production Engineering, Business Administration, or related fields; * Proficiency in Microsoft Office Suite; * Experience in process modeling using BPMN; * Knowledge of and experience applying the PDCA methodology; * Proficiency in Six Sigma methodologies. **Additional Information** **Salary:** * R$ 3\.500,00 **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM. * **Our Benefits:** * Meal Allowance or Food Allowance; * Medical and dental assistance; * Wellhub; * Discounts on internet plans; * Transportation Allowance; * Life insurance; * Daycare Assistance for mothers; * Dependent PCD Assistance; * Free access to the Skeelo app: a virtual library with over 250,000 books. **What are you waiting for? Join us as a \#Valeneter** For over 25 years, we have set a benchmark for **excellence in the telecommunications market** in Minas Gerais. With our own network exceeding 17,000 km, we operate a robust infrastructure offering **fiber-optic internet**, **landline telephony**, **subscription-based TV**, **security solutions**, and **digital transformation services**, serving more than 120 locations and connecting over 200,000 customers. We are proud to be the **2nd largest internet provider** in Minas Gerais and among the **top 20 in Brazil**, according to Anatel’s ranking. Our team of over one thousand employees forms the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in customer service. We value an environment that fosters **personal and professional development**, always guided by our core values.