Technical Consultant

Description

Job Summary: The Technical Consultant I will be responsible for greeting customers, managing service orders, monitoring service progress, and processing warranties. Key Highlights: 1. Greeting drivers and customers 2. Creating and negotiating service orders 3. Handling warranty processes With business management experience since 1955, **WLM** operates strategically and integrally across the automotive, agribusiness, energy, and sustainable solutions sectors, establishing itself as a solid, diversified, and continuously evolving group. WLM’s core business focus is the distribution of Scania-branded products and services, including heavy and extra-heavy trucks, chassis for highway and urban buses, genuine parts sales, as well as corrective and preventive maintenance services and specialized technical assistance. In the **Scania dealership** segment, WLM operates at over 20 locations nationwide, serving six Brazilian states through its operations: **Equipo (RJ), Itaipu (MG), Itaipu Norte (PA), Quinta Roda (SP), and Supermac (AM and RR).** In the **agribusiness** segment, through its subsidiaries **Fartura (Southern Pará)** and **Itapura (Northern Mato Grosso, Southern Minas Gerais, and the Campinas/SP region)**, WLM engages in cattle breeding, rearing, and fattening, as well as coffee, soybean, and corn production and marketing. Committed to sustainability, its productive activities follow best practices for preserving native fauna and flora, as well as protecting water and soil. In 2025, WLM announced the acquisition of 60% of **CHP Brasil**, a company recognized for distributed generation and energy efficiency. With this acquisition, the group expands its strategic presence, diversifies its portfolio, and takes a significant step toward the future—reinforcing its commitment to sustainability and creating new business opportunities in the energy sector. As part of this innovation, sustainability, and business diversification strategy, **EkoTruck** was launched—a startup created within the WLM Group with the purpose of consistently delivering the best parts and service solutions to its customers. The company broadens the group’s scope through truck recycling, offering alternative parts, remanufactured components, and maintenance contracts—strongly leveraging technology. Its primary focus is reducing customers’ TCO (Total Cost of Ownership), strengthening the circular economy, and generating sustainable operational efficiency. The strategic locations of WLM’s units enable broad geographic coverage, ensuring agility, quality, and excellence in customer service. The group’s holding company is headquartered in Rio de Janeiro and maintains a corporate branch in Contagem/MG. Accelerate your career with the WLM Group! Review the responsibilities and benefits of the **TECHNICAL CONSULTANT I** position below—and join this successful team: **Your mission:** * Greet drivers and customers; * Create and negotiate service orders; * Monitor and inform customers about the progress of workshop services; * Handle warranty processes, including parts analysis and sorting. **Requirements:** * Completed or ongoing undergraduate degree (Engineering is a plus); * Experience in dealerships; * Basic knowledge of preventive and corrective maintenance; * Intermediate Excel proficiency. **Benefits:** * Meal Ticket — designed to ensure convenience in caring for your home and family. * On-site meals — for more practical and relaxed meals during your day. * Transportation Allowance — supporting your commute between home, work, and home. * Medical Assistance — taking care of your health and that of your loved ones. * Dental Assistance — caring for your smile and your entire family’s oral health. * Pharmacy Card — convenience and accessibility for managing your health and wellbeing. * Group Life Insurance and Funeral Assistance — protection and security for you and your family during difficult times. * Wellhub (Gympass) — encouragement for physical activity and overall wellbeing. * Telemedicine: Dra. AON | Conexa Saúde — practical and rapid health support whenever needed. * Open English Partnership — language courses with exclusive conditions for employees. * Petlove — veterinary assistance plan for dogs and cats, caring for your best friend’s health with affection, security, and peace of mind. **Working hours:** Monday to Friday, from 07:50 to 17:38. Interested? Click the link below: I want to apply!