Restaurant Server (M/F) - Tivoli Coimbra Hotel

Description

Job Summary: The Restaurant Server (M/F) ensures table service, from preparation to product promotion, exceeding customer expectations at Tivoli Hotels & Resorts. Key Highlights: 1. Excellent customer service and product promotion 2. Reservation management and effective communication with the kitchen 3. Application of upselling techniques to maximize revenue Join **Tivoli Hotels & Resorts**, a unique and eclectic brand present in idyllic beaches, cosmopolitan locations, and luxurious destinations. Immerse yourself in the Tivoli philosophy and its enduring legacy, which stands out in established and emerging markets—from iconic destinations across Europe and the Middle East to Brazil and Greater China. Embrace the timeless, dedicated, and distinctive essence of **Tivoli Hotels & Resorts**. We believe in creating "bene vivere" experiences inspired by timeless hospitality, inviting our guests to live in the moment, delivering excellence in service, enjoying contemporary and innovative F&B offerings, while simultaneously sharing exclusive destination knowledge. **What will be your mission?** ------------------------- As a **Restaurant Server (M/F)**, you will be responsible for ensuring table service—from mise-en-place preparation to guest service—providing information and promoting restaurant and other hotel outlet products to maximize consumption and deliver high-quality, exceptional service that exceeds guest expectations. **Functions and Responsibilities** ------------------------------- * Deliver excellent customer service, promoting guest satisfaction. * Greet and welcome all guests to the restaurant. * Maintain direct and frequent contact with guests during meals and events (breakfast, lunch, dinner, banquets, coffee breaks, etc.). * Recognize regular guests and pay attention to their preferences. * Know and promote all products and services available in the hotel restaurant. * Review daily specials and menu changes with the kitchen team each day. * Manage restaurant reservations and corresponding table assignments. * Communicate effectively with the kitchen team to ensure orders are accurate and delivered on time. * Clean restaurant tables and meeting rooms as needed. * Follow internal procedures to ensure quality and service standards in line with hotel requirements. * Issue receipts and collect payments for invoices using the point-of-sale system, processing cash, credit card, and debit card transactions. * Promote and implement upselling techniques, identifying opportunities to increase F&B department revenue. * Ensure all points of sale/outlets are clean, tidy, and ready to receive guests. * Knowledge of and compliance with HACCP hygiene and safety standards. **What profile are we looking for?** -------------------------- * Professional experience in similar roles—preferably in 4- or 5-star hotels or upscale restaurants/bars. * Professional education in Hospitality or F&B (preferred). * Proficiency in the local language and English (fluent spoken level). * Passion for service and strong customer orientation. * Professional demeanor, genuine smile, well-groomed appearance, and friendliness. * Strong organizational skills and attention to detail. * Active listening and effective communication skills. * Ability to work independently and collaboratively in a team. * Aptitude for commercial activities—selling hotel products and services. * Ability to handle and manage stressful situations and guest complaints. * Flexibility in working hours. * Knowledge of HACCP hygiene and safety standards. * Computer literacy: familiarity with restaurant/bar/hotel platforms (e.g., Microsoft Office, POS systems), among others. **Why choose us?** ------------------------- At **Minor Hotels Europe & Americas**, we are committed to building exciting global careers and intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams—who also enjoy inspiring and exclusive benefits such as: * Global experience—diversity across 150 nationalities. * Career development opportunities filled with national and international challenges. * A wide range of training programs to enhance your skills. * Well-being initiatives, including flexible working conditions. * Team member recognition programs—including Milestone Celebrations. * Opportunities to make a difference through our sustainability program and volunteer initiatives. * Staff rates and promotions—offering discounted rates at our hotels worldwide and exclusive benefits through our corporate loyalty program. * Birthday leave day. * Complimentary staff cafeteria access. * Uniform provision and cleaning. * Service-year-based credits convertible into stays and/or meals at Minor Group hotels, resorts, and restaurants nationally and internationally. *Looking for a new challenge? Apply now!* *Minor Hotels Europe & Americas is committed to an inclusive workplace where all employees are valued and equitably supported. We warmly welcome everyone.*