Customer Relations Advisor (M/F)

Description

Summary: Join Génération as a Customer Relations Advisor (M/F) in a role centered on health insurance management, customer relations, and mutual support within a collective. Highlights: 1. Passionate about customer relations and helping others 2. Develop your skills as a health insurance manager 3. Work collaboratively in a friendly and cooperative team environment **General Information** -------------------------- ### **Affiliated Entity** Join Génération, a forward-looking company! A major player in health and welfare for 30 years, Génération is part of the Adelaïde Group and relies on a sustainable strategy to support its growth. Our ambition? To become France’s leading health insurance brokerage and management firm by focusing on innovation and human capital development: 1,400 employees across 6 sites in France and Portugal embody our core values of empathy, simplicity, and initiative every day. At Génération, everyone has a chance: we prioritize motivation and mindset, and offer evolving career paths through training, mobility, and personalized support. We also believe performance stems from well-being: our workspaces foster cooperation, work-life balance, and conviviality. **Job Description** ------------------------ ### **Role** INSURANCE MANAGEMENT/CUSTOMER RELATIONS — CUSTOMER RELATIONS ### **Job Title** Customer Relations Advisor (M/F) ### **Your Profile** Are you passionate about customer relations and helping others? Are you seeking daily challenges? Is learning and training your driving force? Do you thrive within a collective and in a friendly atmosphere? Discover the role of Health Insurance Manager. Your organizational and rigorous approach, excellent French communication skills (both written and spoken), and proficiency with IT tools will enable you to learn the techniques of a client-centric profession. Your ability to manage priorities and take initiative when resolving problems, as well as your ease in working collaboratively, will be key to satisfying your customers. ### **Your Responsibilities** You have an excellent command of French, both orally and in writing (C2 level). You demonstrate strong customer orientation, a collaborative/collective work ethic, curiosity, and analytical thinking. Capable of adapting easily to new processes and situations, you are also proactive and solution-oriented. You are comfortable working with numbers, possess strong writing skills, and master office software (Word, Excel, Outlook). ### **Benefits of Working With Us** * A long-term employment contract (CDI) with numerous benefits: performance, transportation, and telework bonuses; health insurance; meal vouchers; advantageous partnerships through our Employee Club…; * Close managerial support and daily guidance (coaching, culture of mutual assistance…); * Comprehensive and continuous training programs; * High-quality work environment and conditions (company events and solidarity initiatives, flexible hours, one half-day off per month, free monthly medical check-ups…); * A hybrid work model combining on-site and remote work, adapted to job requirements, with full IT equipment provided; * Career progression opportunities across all companies within the Adélaïde Group, including internationally; * Your annual birthday is a paid day off. ### **Next Steps in Our Recruitment Process** At Génération, we aim for a simple and transparent recruitment process. * Initial discussion with our recruitment team and submission of our online questionnaires, * Hiring interview (online or in person), * Prompt response. **Job Location** ------------------------- ### **Job Location** Portugal ### **City** Coimbra