Junior Functional Support Analyst - Hybrid

Description

Job Summary: Work as a Functional Support Analyst focused on MES and Historian systems, analyzing issues reported by global users and contributing to system documentation within an innovation-driven environment. Key Highlights: 1. Support for MES and Historian systems in industrial environments. 2. Communication with international users from Asia, Europe, and the USA. 3. Work with cutting-edge technologies such as AR/VR, AI, 5G, and robotics. **A team that drives change** We embrace the power of change to create shared value and success for our clients, employees, shareholders, partners, and communities. We operate the world’s largest network of advanced technology centers and intelligent operations. **We provoke market change** We collaborate globally to make a world of difference. Accenture is a leading global professional services company specializing in digital, cloud, and security solutions. By combining unparalleled experience and specialized skills across 40+ industries, we deliver services in Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song. When we work together, change becomes the most dynamic and powerful source of progress available to you. We are over 738,000 people, present in more than 120 countries, committed to driving innovation every day and transforming the world into a better place for people. **Join us \- Industry X** Leveraging the power of data and digital technologies, we help our clients reimagine both the products they manufacture and how they manufacture them. Now is an exciting time to work in digital engineering and manufacturing. We seek talent to help our clients transform \- combining Accenture’s powerful digital capabilities with deep engineering and manufacturing expertise. Being here means working on innovative engineering and manufacturing projects to achieve greater productivity, drive growth, and meet sustainability commitments — all surrounded by cutting-edge technologies such as AR/VR, cloud, AI, 5G, robotics, and digital twins to transform how products are designed and manufactured. **Required Qualifications:** * Experience or knowledge in **functional system support**. * Familiarity with **Manufacturing Execution Systems (MES)**. * **Advanced or fluent English**, with ability to communicate effectively with international users. * Strong **analytical and problem-solving skills**. * Ability to **document processes, incidents, and solutions**. **Your Day-to-Day Responsibilities:** * Serve as a **Functional Support Analyst**, responsible for supporting **MES (Manufacturing Execution Systems)** and **Historian** systems. * Understand and analyze **issues reported by users**, identify potential root causes, and direct appropriate solutions. * Support **system documentation**, recording incidents, problems, and corresponding resolutions to build a knowledge base. * Interface with **third-level technical support (specialized level)** when necessary, ensuring proper tracking of requests. * Provide support to **global users**, engaging and aligning with teams located in **Asia, Europe, and the United States**. **Additionally, desirable qualifications include:** * Knowledge or experience with **Historian Systems** (industrial data historization systems). * Experience in **industrial or manufacturing environments**. * Experience with **global support or serving users across different regions**. * Familiarity with **incident management and technical support processes**. **Benefits:** Medical Assistance \- 100% company-subsidized (for employee and dependents) Dental Assistance Meal or Food Allowance (no payroll deduction) Life Insurance Private Pension Plan Wellhub Discounted company stock purchase option Pharmacy Discount\* Childcare Assistance\* Language School Partnership\* Extended Maternity and Paternity Leave Profit Sharing Program (PPR) \* * Subject to current policy **Location:** Belo Horizonte \- MG