RECEPTIONIST

Description

Job Summary: Receive, guide, and serve students, parents, guardians, staff, and visitors with excellence, ensuring a welcoming and well-organized environment. Key Highlights: 1. In-person, telephone, and digital customer service with clear information 2. Administrative support and assistance in school organization 3. Maintaining an organized reception area and contributing to a positive school climate **Job Mission:** Receive, guide, and serve students, parents, guardians, staff, and visitors with excellence, ensuring a welcoming, well-organized environment aligned with Colégio Imperium’s values. **Requirements:** * Completed high school education. * Prior experience in customer service (preferably in an educational setting). * Strong oral and written communication skills. * Basic computer literacy (Microsoft Office suite, email, customer service systems). **Behavioral Competencies:** * Courtesy and empathy. * Organization and responsibility. * Discretion and ethical conduct. * Proactivity and teamwork. * Patience and emotional balance. **Main Responsibilities:** * Provide in-person, telephone, and digital channel customer service, delivering clear and courteous information. * Receive and direct visitors, students, and guardians to the appropriate departments. * Monitor entry and exit of individuals, ensuring school safety and organization. * Support the school administration office in administrative tasks, such as enrollment processing, document organization, distribution of notices, and handling requests. * Record messages, incidents, and requests, ensuring accurate forwarding to responsible departments. * Assist in scheduling, room reservations, and support for school events. * Maintain a clean, organized, and visually appealing reception area. * Contribute to a positive school climate through ethical, empathetic, and professional conduct.