Description: * High school diploma; * Good interpersonal relationships; * Strong communication skills; * Negotiation and persuasion ability; * Customer service experience preferred; * Serve clients with empathy and quality in business units and/or other designated locations; * Register/update customer information in the service system; * Request authorizations from insurance providers according to each provider's established policy; * Provide customer service considering all necessary information for exam completion, following the company's defined procedures; * Conduct negotiations with customers regarding fees and payment methods (according to company-approved processes); * Perform other duties relevant to the position; * Ensure confidentiality, security of information, and compliance with information security standards and data protection policies. 2510160202251812027