Customer Advisor - PALMAS

Description

Job Summary: Sales professional responsible for customer service, store organization, merchandise restocking, cash handling, and customer acquisition, with a focus on excellence and organization. Key Highlights: 1. Excellent customer service and a positively impactful experience 2. Organization and maintenance of the sales area and inventory 3. Opportunity for customer acquisition and cash handling **MAIN RESPONSIBILITIES:** **Customer Service:** Deliver excellent service to customers, providing a positively impactful experience. **Sales Area Organization:** Ensure the sales area is always clean and organized, following standard operating procedures (SOPs). This includes: * Table displays (tables neatly folded by size). * Rack displays (organized by size, using correct hangers according to product families and categories). * Daily inspection at store opening and closing, maintaining an orderly and clutter-free area. **Price Verification:** Verify that prices displayed on racks and shelves match the products correctly and are up-to-date, ensuring all items are properly priced. **Fitting Room Returns:** Return items left in fitting rooms by customers who decided not to purchase them after trying them on. **Product Pinning and Hanger Placement:** Organize and ensure proper placement of products, including pinning and hanging apparel items. **Merchandise Restocking:** Restock merchandise daily according to sales volume and store needs, opening and unpacking boxes to ensure efficient restocking in both inventory and the sales area. **Cleanliness Maintenance:** Keep the department clean and organized, including dusting tables and equipment with cloths, to ensure a pleasant environment for customers. **Shoe Lacing:** Lace shoes properly and organize them to facilitate display and customer visibility. **Fitting Room Schedule:** Adhere to the fitting room schedule, inspecting and keeping fitting booths clean after customer use. **Clothing Ironing:** Iron wrinkled clothing to ensure items are presentable to customers. **Inventory Organization:** Maintain organized inventory according to store needs, including arranging merchandise and hardware in the internal area. **Equipment Management:** Remove equipment from the sales area whenever necessary, especially during low stock situations. **Merchandise Allocation:** After merchandise is received by the store auditor, allocate products either to the sales floor or to inventory, ensuring proper storage. **Cash Handling:** * Register customer purchases on PDVs (Point of Sale terminals). * Perform upselling (suggest complementary products). * Process interest-bearing installment sales (PCJ). * Sell financial services and insurance offered by the company. * Process merchandise exchanges according to store policy. **Store Card Customer Acquisition:** * Conduct internal customer acquisition for store card enrollment. * Conduct external customer acquisition by approaching people near the store to enroll them in the store card. Performance Monitoring: Monitor daily store results and targets, consistently striving to improve performance indicators. **PREFERRED QUALIFICATIONS (NOT MANDATORY):** * Prior experience in customer service and/or sales; * Ability to organize and maintain sales environments; * Commitment to store goals and excellence in customer service. **ESSENTIAL REQUIREMENTS:** * Completed or currently pursuing high school education. **BENEFITS:** * Salary R$ 1,650.00 * Incentive bonuses * Meal allowance: R$ 250.00 * AV Card – Exclusive 20% discount on products at the physical store * Transportation allowance * Medical assistance * Wellz (Corporate mental health program) * Creditas * Learning platform * Sesc partnership * Educational partnerships * **Availability to work on a 6x1 rotating shift (afternoon shift)** Minimum Education Level: High School (Secondary Education) * Product discounts * Medical assistance * Corporate University * Meal allowance * Transportation allowance