We are the Energisa Group! With over a century of history, **Energisa** is the largest private group in Brazil’s electricity sector with 100% national ownership. Our diversified portfolio includes **distribution companies**, **transmission concessions**, large-scale renewable **generation**, an innovative energy solutions brand – (re)energisa – featuring distributed generation from **renewable sources**, energy **trading** in the free market, and **value-added services**, as well as a **shared services center**, a **contact center company**, and the **fintech** Voltz—the first in our sector to launch digital banking accounts. Through our more than 17,000 employees, we transform energy into comfort and development for over 20 million people. We believe in the power of diversity and plurality to drive innovation and achieve outstanding results. Everyone is truly welcome here! **Want to be part of this story?** Check whether this opportunity matches your profile and join us on this selection journey! **Responsibilities and duties** * Listen to and understand customer issues, seeking to resolve them or appropriately redirect them; * Accurately open service orders in the customer service system; * Keep the customer service system updated according to customer interactions; * Collect and verify documents required for registration, ensuring compliance with internal and regulatory requirements; * Conduct initial document analysis for registration purposes, preventing inconsistencies or errors in records; * Register customers; * Follow departmental standards, procedures, and applicable legislation; * Stay up to date with current procedures and legislation. * Serve customers with greater clarity and provide immediate solutions to more complex problems; * Organize and manage data on performed services, ensuring accuracy and effectiveness in information management; * Monitor and assess customer service performance indicators, identifying opportunities for improvement; * Conduct credit analysis according to company-established criteria, evaluating customer risk and payment capacity; * Carry out all collection activities for outstanding amounts, negotiating deadlines and terms per company guidelines; * Monitor collection and delinquency processes, proposing solutions for recovery of outstanding amounts. **Requirements and qualifications** * Completed high school education; * Solid experience in administrative and customer service roles. (Considered a plus); * Experience with customer satisfaction evaluation methodologies, such as NPS and similar. (Considered a plus); * Intermediate Microsoft Office proficiency; * Driver’s license category B preferred; **Additional information** Our **PEOPLE** are our greatest **ENERGY**. With your well-being in mind, we offer a wide range of benefits. Take a look at what’s available to you: * Meal or food allowance—to shop for groceries at home or dine at your favorite restaurant; * Health and dental insurance for you and your family; * Private pension plan for financial savings and investments; * Childcare assistance, governed by the current Collective Bargaining Agreement, supporting you during your children’s early years; * Life insurance, providing peace of mind for you and your loved ones; * Profit-sharing program, rewarding your work and results; * Quality-of-life programs that ensure employee well-being and promote health; * Scholarship programs to support your professional development; * Wellhub, granting access to over 18,000 gyms across Brazil; If you meet the position’s prerequisites, submit your application and keep an eye out for these tips: * *During the selection process, communication will occur via email or phone. Ensure your contact details are up to date and regularly check your inbox—including your spam folder. Also stay alert for incoming calls, as our corporate phone numbers include varying area codes.* * *Learn more about benefits from the responsible recruiter.* * *If you receive negative feedback, don’t get discouraged—keep an eye out for other opportunities.* Did you know we’re **one of the largest groups in Brazil’s electricity sector?** With 120 years of history, we are an **ecosystem** of products and services focused on leading the energy transition—connecting people and businesses to the best energy solutions and building a more sustainable world. We operate in 977 municipalities across all regions of Brazil, delivering energy to over 20 million people. Our most visible activity is electricity distribution—but we offer much more. In addition to our 9 electricity distribution companies and 13 transmission concessions, we operate a centralized photovoltaic generation hub and one of the country’s largest distributed photovoltaic generation parks under our innovative brand (re)energisa. We also operate in the Free Energy Market, offering value-added solutions to our customers. Furthermore, we’ve diversified our portfolio through natural gas distribution and trading, following the acquisition of ES Gás, and since November 2024, through participation in the assets of Cegás, Copergás, Algás, and Potigás. We are also investing in the generation, distribution, and trading of bio-solutions—including biogas, biomethane, and biofertilizers—through Agric. Our **mission** is to transform energy into comfort, development, and new possibilities—sustainably. To fulfill it, we rely on approximately 17,000 employees who make a difference every day. You too can be part of this transformation story. Let’s build a more sustainable world—together?