Description
Job Summary:
The professional will be responsible for customer onboarding and support, logistics, equipment configuration, system certification, and level 1 and 2 technical support.
Key Highlights:
1. Comprehensive and humanized post-sales customer support
2. Technical configuration of trackers and inventory management
3. Level 1 and 2 technical support and fault resolution
Main Responsibilities
* **Onboarding and Customer Support:** Conduct the first post-sales contact with customers, providing comprehensive and humanized support via phone, WhatsApp, and internal channels.
* **Logistics and Dispatch:** Manage equipment inventory, test trackers before shipment, and coordinate dispatch/delivery logistics of devices to customers or installation technicians.
* **Equipment Configuration:** Perform technical configuration of trackers (SMS commands, calibration, firmware updates, and bench testing).
* **System Certification:** Register and configure devices, vehicles, and customers within the monitoring platform (creation of geofences, speed alerts, routes, and system parameterization).
* **Technical Support and Fault Resolution:** Provide level 1 and 2 technical support to customers experiencing connectivity issues, signal instability, or questions regarding application/platform usage.
The candidate must be proactive, performance-oriented, and organized.
Compensation: R$2.000,00 - R$2.300,00 per month
Benefits:
* Meal allowance
Work Location: On-site