Implementation and Support Analyst – Vehicle Tracking

R$2,000-2,300/month
Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: The professional will be responsible for customer onboarding and support, logistics, equipment configuration, system certification, and level 1 and 2 technical support. Key Highlights: 1. Comprehensive and humanized post-sales customer support 2. Technical configuration of trackers and inventory management 3. Level 1 and 2 technical support and fault resolution Main Responsibilities * **Onboarding and Customer Support:** Conduct the first post-sales contact with customers, providing comprehensive and humanized support via phone, WhatsApp, and internal channels. * **Logistics and Dispatch:** Manage equipment inventory, test trackers before shipment, and coordinate dispatch/delivery logistics of devices to customers or installation technicians. * **Equipment Configuration:** Perform technical configuration of trackers (SMS commands, calibration, firmware updates, and bench testing). * **System Certification:** Register and configure devices, vehicles, and customers within the monitoring platform (creation of geofences, speed alerts, routes, and system parameterization). * **Technical Support and Fault Resolution:** Provide level 1 and 2 technical support to customers experiencing connectivity issues, signal instability, or questions regarding application/platform usage. The candidate must be proactive, performance-oriented, and organized. Compensation: R$2.000,00 - R$2.300,00 per month Benefits: * Meal allowance Work Location: On-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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