CUSTOMER SERVICE REPRESENTATIVE

Description

Job Summary: This professional is responsible for delivering customer service, performing vehicle maintenance triage, and overseeing the vehicle service process. Key Highlights: 1. Customer service and automotive service management 2. An environment that values continuous development and learning 3. An inclusive culture focused on commitment to people Hi, we are **CS BRASIL!** We have over 4,000 highly committed employees; therefore, we invest in our people’s development through continuous training programs, valuing individual competencies and organizational values. Our journey is driven by responsibility toward our **CLIENTS**, commitment to our **PEOPLE**, **TRANSPARENCY**—a relationship grounded in ethics, with processes ensuring compliance with our obligations, **QUALITY** and agility in fulfilling contractual obligations, and **PROFIT** as a guarantee of renewing our cycles. We seek individuals who demonstrate simplicity, passion for serving, and interest in learning, challenging themselves, and developing alongside the company’s growth. If you match this profile and wish to work in an environment where our PEOPLE make the difference, check out our job openings or submit your resume to our talent pool. All selection processes conducted by **CS BRASIL** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** * Deliver customer service, greeting customers upon arrival at the branch; * Create service orders for verification; * Perform maintenance triage for subsequent dispatch to workshops; * Conduct visual and photographic checklists via tablet before directing vehicles to mechanics; * Manage and monitor the entire service process—from vehicle entry to departure; * Schedule appointments; * Provide information and prepare daily reports. **Requirements and Qualifications** * Completed high school education; * Proficiency in Microsoft Office suite is desirable; * Must have easy access to the Palmas - TO region. **Additional Information** We offer the traditional benefits you already know—and go beyond: * **Benefits Club:** An exclusive platform offering discounts across multiple categories—gastronomy, entertainment, services, education, leisure, and sports. * **Connected to You:** A dedicated support channel for you and your family, providing psychological, social, financial, legal, and other forms of assistance—available 24/7, with full confidentiality. * Extended **Maternity** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers. * We understand how important children’s and adolescents’ education is. At **CS BRASIL**, we assist our employees in purchasing the **school supply kit** for their children. * **CS BRASIL University**, a platform supporting your self-development and continuous learning.  * **Veterans Event:** We recognize and celebrate our long-standing employees with special events for those completing 15+ years with the company. * **Mom’s Corner:** A dedicated space at our headquarters in Itaim Bibi and Administrative Headquarters in Mogi das Cruzes, designed for mothers returning from maternity leave who wish to **continue breastfeeding**. This area provides all necessary **equipment for milk expression and storage**, ensuring privacy and comfort. **** * **Totalpass:** To help you care for your quality of life, health, and well-being. * **School Supply Kit** offered at affordable prices (to ensure quality materials at great value). CS Brasil was founded in 2009 to deliver **high-quality services to the public sector and mixed-economy enterprises, with governance recognized as a benchmark.** Present in 21 states, we have **over 20,000 active personnel operating across Fleet Management and Outsourcing, Urban Cleaning, Urban Mobility, and Pre-owned Vehicles segments.** Our relationships are built on **ethics**, **fulfillment of our obligations**, and **commitment to the people who make a difference in our business**. Today, we have over 3,000 dedicated employees striving to continuously improve our company—for our clients and society as a whole.  We are a diverse company that promotes diversity across all positions, regardless of gender, sexual orientation, race, religion, or disability.