Bilingual Receptionist

Description

Job Summary: The Bilingual Hotel Receptionist will be responsible for delivering an exceptional guest experience, managing check-ins and check-outs, handling reservations, and providing information and support. Key Highlights: 1. Ensure an exceptional guest experience 2. Effective communication in multiple languages 3. Problem resolution and customer service **Description and Responsibilities:** **Schedule:** 12x36 (07:00 AM to 07:00 PM) **Level:** Operational **Employment Type:** Tenured \- CLT labor code As a Bilingual Hotel Receptionist, you will ensure an exceptional guest experience from arrival through departure. Your main responsibilities include: * Processing guest check-in and check-out, ensuring all procedures are correctly followed. * Answering and responding to telephone calls, emails, and other forms of communication, providing accurate and helpful information. * Managing reservations and cancellations using the hotel's management system to maintain up-to-date records. * Providing information about hotel facilities, available services, and local attractions. * Efficiently and professionally resolving guest complaints and issues, ensuring customer satisfaction. * Maintaining an organized and presentable front desk area, adhering to the hotel's cleanliness and organization standards. * Collaborating with other hotel departments to meet guest needs. * Performing administrative tasks such as mail handling and maintaining guest records. * Participating in training sessions and team meetings to stay updated on hotel policies and procedures. * Demonstrating effective communication skills in more than one language, facilitating interaction with international guests. **Requirements:** **Requirements:** * Completed high school education. * Minimum 1 year of experience as a receptionist, preferably in the hospitality industry. * Fluency in English and Portuguese, both spoken and written. * Basic computer literacy and familiarity with hotel management systems. * Availability to work rotating shifts, including weekends and holidays. * Excellent communication and customer service skills. * Ability to quickly and efficiently resolve problems. * Professional appearance and demeanor. **Education:** * Completed high school education. * Technical or undergraduate degree in Hospitality, Tourism, Business Administration, or related fields (preferred). **Advantages:** * Knowledge of additional languages beyond English and Portuguese. * Experience with hotel management systems. * Certifications in customer service or hospitality. **Benefits:** Internal benefits