Technical Support Technician

Description

Job Summary: Level 3 technical support professional providing user support, problem detection, and team leadership, with a focus on hardware and software. Key Highlights: 1. Level 3 Support 2. Lead and train team members 3. In-depth knowledge of Hardware and Software ***\*Level 3 Technical Support Technician\**** Opportunity Type: CLT; Work Model: On-site \- Indefinite period Palmeirante/TO. * Monday to Friday \| Business hours. ***\*Responsibilities:\**** Level 3 Support; Ability to quickly learn and apply technical information; Support for end users and understanding of technical requirements for services requested by customers; Availability for flexible hours and shifts; Sense of prioritization and agility to detect problems and propose appropriate solutions; Self-development skills and ability to work under pressure; Ability to lead and train less experienced team members. ***\*Requirements and Qualifications:\**** Proven experience in IT Technical Support; In-depth knowledge of Hardware and Software, and Hardware and Software inventory; Easy access to the work location. Minimum Education: Technical Course Personal vehicle