Pre-Sales

Description

Job Summary: We are seeking a professional for Pre-Sales and Customer Success in Information Security and GRC, combining a technical-commercial profile with relationship-building skills to identify customer needs and ensure post-sales excellence. Key Highlights: 1. Strategic involvement in Pre-Sales and Customer Success 2. Focus on Information Security and GRC 3. Building and maintaining long-term customer relationships Through a team of highly specialized professionals, we work daily to maintain a high level of service that strategically supports our customers in achieving their goals within the technology and information security environment. We are pursuing the ambitious goal of becoming the leading provider of specialized services and being recognized for our consultative approach, innovative vision, ethics, and transparency—values reflected in our attitudes and decision-making in today’s market. Join our team and contribute your talent. **We are hiring!** **Commercial** ------------- **Pre-Sales** -------------- **Area:** Information Security and GRC **About the opportunity:** We seek a professional who operates in the Pre-Sales phase, capable of identifying customer needs and aligning appropriate solutions, while ensuring an excellent post-sales customer experience and achievement of expected outcomes. This role combines a technical-commercial profile with strong relationship skills. **Responsibilities:** * Collaborate with the sales team in lead qualification and opportunity analysis. * Deliver technical presentations and demonstrate the value of Information Security and GRC solutions. * Support the sales department in scoping customer projects and provide technical assistance during scope presentation meetings, aligning customer needs with offered services. * Support the sales cycle by providing technical guidance and answering questions during negotiations. * Conduct discovery meetings and workshops with prospects and customers to understand their needs. * Monitor implementation of acquired solutions, ensuring alignment with business objectives. * Continuously monitor customer satisfaction and promote initiatives for success and retention. * Act as the post-sales point of contact, conducting periodic reviews to ensure security and compliance KPIs are met. * Identify upsell and cross-sell opportunities within the existing customer base, promoting new solutions or updates. * Collaborate with the technical support team for rapid issue resolution. **Requirements:** * Degree in Information Security, Information Systems, IT Management, Computer Science, or related fields. * Experience in Pre-Sales and Customer Success roles at Information Security and GRC companies. * Ability to develop and present technical solutions focused on security and compliance. * Excellent interpersonal and written communication skills, with the ability to interact effectively across all organizational levels. * Customer relationship management skills, focused on satisfaction and value delivery. * Knowledge of security frameworks and standards such as ISO 27001, ISO 27701, LGPD, etc., is a plus. * Experience with GRC tools and cybersecurity solutions is a bonus. **Hard Skills (Technical Skills)** **Information Security Knowledge:** * Solid understanding of cybersecurity concepts, including risk management, security policies, cryptography, access control, and defense against cyber threats. * Familiarity with security practices and frameworks such as ISO 27001, ISO 27701, NIST, PCI-DSS, LGPD, GDPR, etc. **Governance, Risk, and Compliance (GRC):** * Knowledge of GRC frameworks, including how to identify and mitigate risks within regulated organizations. * Experience in compliance processes, helping ensure solutions meet applicable laws and regulations. **Proficiency with GRC and Security Tools:** * Experience with GRC software and information security platforms, such as SIEM (Security Information and Event Management), compliance management systems, firewalls, monitoring tools, etc. * Ability to conduct product demonstrations and technical proofs of concept (PoCs). **Business Analysis and Consultative Selling:** * Ability to deeply understand the customer’s business and identify how security and GRC solutions can address specific challenges. * Experience in consultative selling, collaborating closely with customers and the sales team to close deals. **Soft Skills (Behavioral Skills)** **Clear and Effective Communication:** Ability to explain technical concepts in accessible terms for diverse audiences—from technical teams to executives and decision-makers. Capability to confidently and persuasively lead meetings and presentations. **Customer Orientation:** Focus on customer success—always striving to understand customer needs and expectations to ensure delivered solutions meet (or exceed) them. Proactively maintaining close customer relationships and delivering a positive experience at every stage. **Relationship Management:** Ability to build and sustain long-term customer relationships, serving as the primary point of contact to ensure success and satisfaction. Skill in managing conflicts and resolving issues effectively and empathetically. **Problem Solving and Critical Thinking:** Ability to quickly identify problems, propose appropriate technical solutions, and act consultatively to guide customers and internal teams. Critical analytical capability to adapt solutions to customer needs and identify improvements or innovations. **Teamwork and Collaboration:** Ease of collaborating across departments—including sales, technical, and support—to ensure successful solution implementation and customer success. Ability to share knowledge and work jointly toward common goals. **Time Management and Organization:** Ability to manage multiple tasks and projects simultaneously, ensuring timely delivery of proposals, presentations, and customer follow-ups. **Advanced English is a plus** **How to Apply:** ----------------------- Send your resume to ***rh@athenasecurity.com.br*** with the job title in the email subject line